Subscribers

Preseem’s QoE Optimized Plan Enforcement uses active queue management to deliver a reliable, low-latency experience to your customers.

This means subscribers won’t experience slow internet issues, even when multiple people in the home are online at the same time.

As we often say, “throughput matters but subscribers feel latency.” Low latency means less support calls, happier customers, and more referrals and steady recurring revenue.

Despite everyone’s best efforts, you’re still going to get support calls from subscribers at some point. The ideal is to have the experience be as smooth and positive as possible, for your support team as well as the customer.

Preseem provides visibility on each individual subscriber via our high granularity traffic-based QoE measurements. This helps improve customer engagement when they call the support line, as your rep can understand what the customer is seeing and look at historical information to confirm.

Put it this way—proactive tools help you avoid as many support calls as possible, while support tools make them shorter.