Our Customers Speak For Us

Learn how Preseem helps Regional ISPs lower churn, reduce support costs, improve network performance, and increase profitability—all while delivering a better QoE to subscribers.

How Wood River Internet Catches Problems Before Customers Complain

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How Mascon Reduced Support Call Times by 50%

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How Herotel Slashed Onboarding and Ticket Resolution Times

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How Fastco Boosts Performance and Retains Customers with Preseem

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Stop Chasing Rabbits: How AirBridge Saved $1000s & Improved Support

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Enhancing Quality of Internet Service with Preseem: A Vistabeam Case Study

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How KBMF Drastically Reduced Support Calls with Preseem

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Colorado ISP Solves Equipment Issues and Adds AP Capacity with Preseem

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How a Large Nebraska WISP Solves Access Point Capacity Issues with Data-Driven Insights from Preseem

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How a Volunteer Group Used Preseem to Reconnect 3,000 Residents After a Devastating Wildfire

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How the Largest Independent Fixed Wireless Operator in NY Uses Preseem to Deliver Premium QoE for their Subscribers and Save on Support Costs

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New Zealand WISP Increases Revenue and Reduces Customer Complaints with Preseem

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Ziplink Systems Uses Preseem and Sonar Software to Upsell and Support Growth

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My Experience with Preseem: A Look at Quickline Communications with Head of Operations Alasdair MacLeod

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Fast-Growing WISP Uses Preseem to Fix “Slow Internet” Calls

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My Experience with Preseem: A Look at Grizzly Broadband with CEO Jason Pond

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E-vergent Wireless Adds $27,000 in Revenue and Reduces Churn by 28% Just Six Months After Deploying Preseem

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Preseem and Azotel API Integration Helps Minnesota WiFi Easily and Effectively Measure and Optimize QoE

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Our Customers Speak For Us

“You can pretty much track down any issue before it happens, after it’s happening, while it’s happening. It is all there.”

 

Matthew Fauser

CTO, Wood River Internet

“Overall, I’ve been really impressed with it so far. I think it’s really cool, just seeing all these metrics.”

Jonathan Morrison

Net Admin, Au Wireless

“It’s probably the best money we spend every month. It’s just been a huge improvement in the quality of our network.”

Matt Larsen

CEO, Vistabeam

“Preseem helped us reduce our weekly support calls by over 25%.”

Jason Pond

CEO, Grizzly Broadband

We love Preseem! It’s one of the best decisions we’ve made in a long time. We also like how Sonar and Preseem work together and help us troubleshoot customer complaints as well as perform plan upgrades easily. This helps us have happy customers and more revenue.

David Busch

CEO, Ziplink Systems

“The volume of requests for assistance has dropped precipitously.”

Mike Day

Support Manager, Mascon

“Customers were leaving us without even giving us a chance, but now we’re proactively retaining them by showing them the value of our current service offerings and packages,”

John Davies

Senior Network Engineer, Fastco

“Preseem allows us to provide smooth transmission of real-time and near real-time applications, leaving a lot more bandwidth for the consumers.”

Jason Guzzo

General Manager, Hudson Valley Wireless

“Preseem’s integration with Azotel for speed plan implementation and disconnecting non-paying customers has saved us tons of time and money!”

Darin Steffl

Owner and Operator, Minnesota WiFi

“We can escalate or close a ticket within five to 10 minutes.”

Netta Roetz

Support Team, Herotel

“With Preseem, Vistabeam isn’t just gathering numbers; we’re turning them into strategy, making our current network work harder and smarter.”

Patrick Croft

Marketing Director, Vistabeam

Preseem gave us control, where we didn’t have to log into each individual device and rate limit anymore. Preseem instead provided us with a central place to see what was happening with the network and provide a better user experience.

Geoff Turner

CEO, Elevate Technology Group

“Guided by Preseem, we have made many improvements to our network. I believe these improvements and Preseem’s optimization are the major reasons for our customer churn significantly decreasing.”

Joe Falaschi

VP and GM, E-vergent Wireless

“The insights Preseem provides have saved us thousands in hardware costs and helped us optimize our network without hiring more staff. It’s an essential tool for any growing ISP.”

David McKnight

Co-Owner, AirBridge Broadband

“The day we turned (Preseem) on, our phones stopped ringing.”

Reggie Gierke

President and CEO, KBMF

“Preseem has definitely paid for itself.”

Ray Taylor

CEO, Taylor Communications

“Preseem’s queueing does indeed seem to do a very reliable job. We have currently ordered quite a bit of hardware and will soon be pushing our Preseem deployment out into the whole network.”

Alasdair MacLeod

Head of Operations, Quickline Communications

“‘My Internet is slow’ calls have all but ceased.”

Joe Portman

President, Alamo Broadband

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