Preseem Amplify AI

AI-powered support intelligence, built on Preseem’s data platform, that eliminates escalations and puts resolution in every rep’s hands.

Faster Answers. Fewer Escalations. Happier Customers

THE SHIFT

The Market Has Changed

The ISP landscape is shifting, and that creates real opportunities for operators who move first.

Green space is shrinking. Getting new subscribers means taking them from a competitor, and keeping the ones you have means delivering support that’s fast, accurate, and consistent.

Customer support is your most powerful differentiator. Forward-looking regional ISPs already know this, and they’re acting on it now.

Exceptional Support

Drives customer retention, and retention is the new growth

Reducing Support Calls & Tickets

Frees resources to compete and expand

Quality Of Experience

Is how you stand apart, not price

Amplify Your Support

Amplify AI harnesses the power of Preseem’s data platform, with years of integrations, topology mapping, and normalized metrics, and channels into resolving every support call.

Not Just AI: Preseem’s Data Platform

Amplify AI is built on years of collecting data from Preseem’s data platform. From broad vendor integrations, subscriber topology mapping, and normalized metrics. That foundation is what new entrants have to spend years trying to replicate.

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Every Rep Performs Like Your Best Rep

The agent executes the full investigative workflow consistently, with the same thorough process every time, regardless of which rep answers the call or how new they are.

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Shift Focus to Customer Experience

When the technical investigation is handled, your team can hire for empathy and communication. These are the soft skills that actually build loyalty and reduce churn.

Built by People Who Know Your Market

We know your vendors, your topology challenges, your subscriber dynamics. That domain knowledge is encoded into every response.

THE CHANGE

Three Ways It Transforms Your Team

Amplify AI doesn’t just improve a metric, it changes how your support operation runs, who you hire, and how your customers feel.

⚡

↓ MTTR

Better, Faster Support

Consistent answers across every rep. Less wait time while reps investigate. Accurate escalations only when truly needed.

📊

↓ OPEX

More Efficient Operations

Decreased onboarding time for new reps. Reduced effort per resolution. Lower MTTR across your entire team.

🎯

↑ Team Quality

Train Faster, Deliver Better

Less technical knowledge required from new hires. Build an empathy-first culture. Onboard new reps faster, and let Amplify carry the technical knowledge.

Without Amplify AI

✕ Rep hits a wall on technical issues

Needs specialist knowledge to even begin diagnosing the problem

✕ Customer waits on hold

While the rep manually pulls data and works through checks

✕ Escalated to Tier 1 or NOC

More wait, more frustration, more cost

✕ Resolution takes hours or days

MTTR climbs, satisfaction drops

✕ Inconsistent across reps

Quality depends on who picks up the phone

With Amplify AI

✓ Rep gets AI-powered guidance instantly

Full investigative workflow runs automatically on every call

✓ Answer delivered in seconds

No hold time — the agent has already done the work

✓ Issue resolved at first contact

Accurate escalations only when truly needed

✓ MTTR drops dramatically

Consistent, complete investigations every single time

✓ Build a team customers love talking to

Hire for people skills, not technical expertise

THE DIFFERENCE

Not Just AI.

Preseem’s Platform.

Every response Amplify AI generates is grounded in real network data not guesswork. The platform layers work together so your reps always have the full picture.