Faster Answers. Fewer Escalations. Happier Customers
Amplify AI Diagnoses the Network,
So Your Reps Don’t Have To
AI that turns every support call into a first-call resolution.
Powered by the network data you already have.
Meet Preseem’s Agentic Support Assistant
The moment a subscriber calls in, Amplify AI diagnoses the root cause and hands the rep a clear, confident answer.
Built to turn every support call into a first-call resolution, and powered by the network data you already have.
FOUR MINUTE CALL TIME RESOLUTION
Make Every Rep, Your Best Rep
It’s the third call of the morning. and the subscriber on the line is frustrated— slow internet again. Your newest rep doesn’t know whether to look at the AP, the OLT, the CPE, or the home, and doesn’t have logins for half the vendor tools that would tell them. So the ticket escalates, pulling your senior tech off whatever they were doing while the subscriber waits on hold.
Twenty minutes later, they get the same answer your best rep would’ve found in four.
Amplify AI makes every rep your best rep, on every call.
What Happens When Amplify AI
Runs the Investigation
SEE IT
The rep sees what’s actually happening on that subscriber’s connection in real time: latency, throughput, loss, and the health of the equipment serving them. No vendor portals, no waiting in someone else’s queue.
DIAGNOSE IT
Amplify runs the full investigative workflow against Preseem’s normalized network data and returns a root cause. The same thorough process runs on every call, whether it’s answered by someone new or not.
ACT ON IT
The rep gets a clear next step: what to say, what to do, and whether this genuinely warrants a dispatch. Resolution happens with the subscriber still on the line.
THE CHANGE
Three Ways It Transforms Your Team
Amplify AI doesn’t just improve a metric, it changes how your support operation runs, who you hire, and how your customers feel.
↓ MTTR
Better, Faster Support
Consistent answers across every rep. Less wait time while reps investigate. Accurate escalations only when truly needed.
↓ OPEX
Fewer Dollars Per Resolution
Decreased onboarding time for new reps. Reduced effort per resolution. Lower MTTR across your entire team.
↑ Team Quality
Train Faster, Deliver Better
Less technical knowledge required from new hires. Build an empathy-first culture. Onboard new reps faster, and let Amplify carry the technical knowledge.
Same Call, Different Outcome.
Today
Quality depends on who answers
New hires need months and five-plus vendor logins
Escalation is the default whenever a rep is unsure
Technical depth is the hiring bar
Trucks dispatched on gut feel
Knowledge leaves when an engineer leaves
Amplify AI
The same investigation runs on every call
New hires work from one screen and ramp in weeks
Escalation happens only when it’s genuinely warranted
The dispatch decision is made on data before the crew leaves
The investigative method stays in the platform
BUILT ON DATA YOU ALREADY HAVE
Not Just AI.
Preseem’s Platform.
No new inline gear. Amplify runs on the Preseem data you’re already collecting.
Start with one shift or one tier, measure the results, then scale across the team.
What to Track
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First-contact resolution
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Mean time to resolution
-
Escalation rate to Tier 2 and NOC
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Time to productivity for new hires
-
Avoidable truck rolls
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Repeat contact rate
*Baseline before rollout, then check at 30, 60, and 90 days
STOP MANAGING COMPLEXITY
START RUNNING YOUR BUSINESS
Every week without visibility is another week of trucks that didn't need to roll and subscribers who left without telling you why.
Let's start with your network, your vendors, your subscribers.
1-833-773-7336
295 Hagey Boulevard
1st Floor, West Entrance Waterloo, ON N2L 6R5
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