Preseem Reviews

Browse a collection of reviews and feedback from real WISPs that use Preseem.

Preseem Reviews

WISPs Get Real Results with Preseem

A WISP Tower

E-Vergent Reduces Churn by 28% and Adds $27,000 in Revenue in Just 6 Months

Learn how Preseem’s QoE platform helped E-vergent, a WISP based out of Mt. Pleasant, Wisconsin, reduce their subscriber churn and increase revenue.

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An image of a satisfied customer, because her WISP uses Preseem

Grizzly Broadband’s Customer Support Call Volume Drops by More Than 25%

See how Grizzly Broadband, a hybrid ISP from Montana, experienced a dramatic drop in support calls by replacing traditional traffic shaping with Preseem.

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An image of a WISP finding new revenue sources with Preseem

Taylor Communications Virtually Eliminates Slow Speed Complaints

Learn how this New Zealand-based WISP virtually eliminated slow speed calls from customers maxing their plan speeds after deploying Preseem.

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Recommended By WISPs Across The Globe

 

“Preseem's platform takes all the guesswork out of traffic shaping, it just works! Their staff has been there every step of the way, helping us with implementation. This has been one of the easiest and most hassle-free deployments of a hardware / software platform I have come across. Their customer service is top notch. Thanks a million Preseem!”

Mark Petrocchi
CTO, AlignTec

“With Preseem, I have a tool that can look into the network at a packet level and show me what is going on. After receiving the Preseem training and learning how to better interpret the data I was seeing, I was able to make configuration changes to some of my APs that resulted in a 30 ms decrease in latency. With Preseem, I’m happy to know that I can make changes and see the result. We also just activated traffic shaping on the Preseem server. I looked up a customer that had been pushing his plan to the limit this morning and checked my phones call log for when William (Customer Success Engineer) called me. You can literally see the latency go down the minute Preseem took over. This is amazing!”

Casper Faust
Field Operations Manager, Paladin Wireless

“I’ve used a DPI-based QoS platform before and have been using Preseem for 11 months now. QoE monitoring is the main point of Preseem’s service and the FQ-CoDel based Shaping is an added benefit, not the other way around. Their QoE data is way more valuable than SNMP monitoring of some back haul and APs. It’s down to the second accurate on the performance a customer or AP is actually seeing. I personally think that while the DPI-based QoS platform was good and we used it for a year, we moved away from it and decided not to mess with DPI and specific apps and just focus on improving the network using Preseem to show us the before/after results.”

Darin Steffl
CEO, Minnesota WiFi
 

“Preseem is fairly awesome and has the best support I’ve ever seen.”

Brian Gray
Connectivity Manager, Joink LLC

 

“’My internet is slow’ calls have all but ceased.”

Joe Portman
President, Alamo Broadband

“Preseem helped us reduce our weekly support calls by over 25%. We have also noticed that we are seeing fewer cancellations where the customers are changing providers. One other thing that Preseem has done is given us a fantastic view of where upgrades need to happen, and we have set forth a plan to hit towers that need things upgraded NOW, what can wait until this summer, and what will wait until fall or next year, causing our priorities to shift in our proactive network management.”

Jason Pond
CEO, Grizzly Broadband
 

“Preseem has been an invaluable tool in providing insights into our network’s true performance levels and end-user quality experience. Since implementing Preseem we have uncovered issues that other tools, like ping and SNMP, did not alert us to with the same impact. The Preseem interface clearly shows you a full picture of performance, not parts of it.”

Joe Falaschi
CEO, E-vergent Wireless
 

“Preseem has done a great job of providing great insight into our network by presenting quality information regarding subscriber quality of experience. Their staff is outstanding and we greatly appreciate their professional attitude on putting out a quality product and providing excellent customer service!”

JJ McGrath
CEO, TekWav

 

“Preseem is worth every penny. It has helped us troubleshoot customers’ speed complaints. It also has helped make us more $$$ by knowing when to upgrade that customers plan.”

Kent Urwiller
CEO, Prairie Hills Wireless

 

“Our total bandwidth utilization dropped about 15-20% and my trouble-call text messages and phone calls have dropped about 80%. Amazing!”

Jeff Taylor
CEO, Falcon Internet
 

“We needed a way to shape traffic, reduce high latency, and just make the network perform better. We added a Preseem unit directly inline with our core router and in less than an hour we saw a vast improvement. Streaming traffic and web content flowed flawlessly together, VoIP traffic is now so smooth and high demand clients have nothing but praise. Preseem has given us a clear advantage over the competition!”

Chris Grice
President, Grice Computers & Internet

“Preseem has been an outstanding addition to our tool kit. It provides real-time, easy-to-find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously, if a customer had a speed/latency complaint, we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now, Preseem gives us what we need for a near instantaneous diagnosis, allowing us to resolve the issue with confidence. Additionally, their support is top notch—shout out to everyone in the support department!”

Shawn Tarlo
Technical Support Lead, E-vergent Wireless
 

“Preseem's platform takes all the guesswork out of traffic shaping, it just works! Their staff has been there every step of the way, helping us with implementation. This has been one of the easiest and most hassle-free deployments of a hardware / software platform I have come across. Their customer service is top notch. Thanks a million Preseem!”

Mark Petrocchi
CTO, AlignTec

“With Preseem, I have a tool that can look into the network at a packet level and show me what is going on. After receiving the Preseem training and learning how to better interpret the data I was seeing, I was able to make configuration changes to some of my APs that resulted in a 30 ms decrease in latency. With Preseem, I’m happy to know that I can make changes and see the result. We also just activated traffic shaping on the Preseem server. I looked up a customer that had been pushing his plan to the limit this morning and checked my phones call log for when William (Customer Success Engineer) called me. You can literally see the latency go down the minute Preseem took over. This is amazing!”

Casper Faust
Field Operations Manager, Paladin Wireless

“I’ve used a DPI-based QoS platform before and have been using Preseem for 11 months now. QoE monitoring is the main point of Preseem’s service and the FQ-CoDel based Shaping is an added benefit, not the other way around. Their QoE data is way more valuable than SNMP monitoring of some back haul and APs. It’s down to the second accurate on the performance a customer or AP is actually seeing. I personally think that while the DPI-based QoS platform was good and we used it for a year, we moved away from it and decided not to mess with DPI and specific apps and just focus on improving the network using Preseem to show us the before/after results.”

Darin Steffl
CEO, Minnesota WiFi
 

“Preseem is fairly awesome and has the best support I’ve ever seen.”

Brian Gray
Connectivity Manager, Joink LLC

 

“’My internet is slow’ calls have all but ceased.”

Joe Portman
President, Alamo Broadband

“Preseem helped us reduce our weekly support calls by over 25%. We have also noticed that we are seeing fewer cancellations where the customers are changing providers. One other thing that Preseem has done is given us a fantastic view of where upgrades need to happen, and we have set forth a plan to hit towers that need things upgraded NOW, what can wait until this summer, and what will wait until fall or next year, causing our priorities to shift in our proactive network management.”

Jason Pond
CEO, Grizzly Broadband
 

“Preseem has been an invaluable tool in providing insights into our network’s true performance levels and end-user quality experience. Since implementing Preseem we have uncovered issues that other tools, like ping and SNMP, did not alert us to with the same impact. The Preseem interface clearly shows you a full picture of performance, not parts of it.”

Joe Falaschi
CEO, E-vergent Wireless
 

“Preseem has done a great job of providing great insight into our network by presenting quality information regarding subscriber quality of experience. Their staff is outstanding and we greatly appreciate their professional attitude on putting out a quality product and providing excellent customer service!”

JJ McGrath
CEO, TekWav

 

“Preseem is worth every penny. It has helped us troubleshoot customers’ speed complaints. It also has helped make us more $$$ by knowing when to upgrade that customers plan.”

Kent Urwiller
CEO, Prairie Hills Wireless

 

“Our total bandwidth utilization dropped about 15-20% and my trouble-call text messages and phone calls have dropped about 80%. Amazing!”

Jeff Taylor
CEO, Falcon Internet
 

“We needed a way to shape traffic, reduce high latency, and just make the network perform better. We added a Preseem unit directly inline with our core router and in less than an hour we saw a vast improvement. Streaming traffic and web content flowed flawlessly together, VoIP traffic is now so smooth and high demand clients have nothing but praise. Preseem has given us a clear advantage over the competition!”

Chris Grice
President, Grice Computers & Internet

“Preseem has been an outstanding addition to our tool kit. It provides real-time, easy-to-find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously, if a customer had a speed/latency complaint, we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now, Preseem gives us what we need for a near instantaneous diagnosis, allowing us to resolve the issue with confidence. Additionally, their support is top notch—shout out to everyone in the support department!”

Shawn Tarlo
Technical Support Lead, E-vergent Wireless

Video Reviews From Preseem Customers

See How Preseem Helps Find and Fix QoE Issues In Fast-Growing WISPs

JJ McGrath, CEO, TekWav

Preseem Location Pin Sherman, Texas 

See How Preseem Helps to Lower Customer Support Calls by Over 25%

Jason Pond, CEO, Grizzly Broadband

Preseem Location Pin Hamilton, Montana 

See The Benefits of Preseem’s QoE Optimized Shaping Over Simple Queues or DPI-Based Solutions

Matt Larsen, CEO, Vistabeam

Preseem Location Pin Gering, Nebraska 

See How Preseem’s Insights and QoE Optimized Shaping Make Life Easy for Support Technicians

Casper Faust, Field Operations Manager, Paladin Wireless

Preseem Location Pin Royston, Georgia 

See How Small WISPs Leverage Preseem’s QoE Platform to Grow and Become More Efficient

Steve Barnes, Wireless Operations Manager, NLBC

Preseem Location Pin New Lisbon, Indiana 

See The Benefits of Using Preseem in the Wireless Network of A Legacy Telephone Company

Owen Gingerich, Owner, Jump Wireless

Preseem Location Pin Jamesport, Missouri 

See The Benefits of Preseem’s QoE Optimized Shaping Over Simple Queues or DPI-Based Solutions

JJ McGrath, CEO, TekWav

Preseem Location Pin Sherman, Texas 

See The Benefits of Using Preseem in the Wireless Network of A Legacy Telephone Company

Jason Pond, CEO, Grizzly Broadband

Preseem Location Pin Hamilton, Montana 

See How Small WISPs Leverage Preseem’s QoE Platform to Become More Efficient and Grow Faster

Matt Larsen, CEO, Vistabeam

Preseem Location Pin Gering, Nebraska 

See The Benefits of Using Preseem in the Wireless Network of A Legacy Telephone Company

Owen Gingerich, Owner, Jump Wireless

Preseem Location Pin Jamesport, Missouri 

See How Small WISPs Leverage Preseem’s QoE Platform to Become More Efficient and Grow Faster

Steve Barnes, Wireless Operations Manager, NLBC

Preseem Location Pin New Lisbon, Indiana 

How Preseem’s Insights and QoE Optimized Shaping Make Life Easy for Support Technicians

Casper Faust, Field Operations Manager, Paladin Wireless

Preseem Location Pin Royston, Georgia 

Unfiltered Feedback From The WISP Talk Community

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Preseem + Sonar SoftwareAPI Screenshot