CATCH CHURN BEFORE IT’S A CANCELLATION

Subscribers Don’t Complain Before They Cancel.
They Just Leave.

Preseem flags subscribers on a degraded connection before they churn, and shows you, after the fact, whether a cancellation was a network problem you could have fixed.

See Churn Risk Scoring

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Most unhappy subscribers don’t call to complain — they just quietly switch providers. Without network data on the account, you can’t tell if you lost them to price, a competitor, or a problem you could have fixed.

The Gap Between A Cancellation And Its Cause

NOW

Degraded connections get no attention until cancellation

No way to confirm network quality caused a churn spike

With Preseem

At-risk subscribers flagged while there’s time to fix it

Two years of data to correlate churn against network conditions

What Gets Caught Before It’s A Cancellation

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RISK FLAGGING, BEFORE THE CALL

Elevated latency, weak link rates, or degraded APs flag subscribers as at-risk — while there’s time to act.

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ARR AT RISK, BY SITE

Risk signals combine with topology and revenue data to show exactly how much ARR is exposed, and where.

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ROOT-CAUSE CONFIRMATION

Two years of history confirm whether RF, link rate, or AP health actually drove a churn spike, before you spend on a fix.

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A RANKED LIST, NOT A HUNCH

Access points ranked by risk score and subscriber count — fix what prevents the most churn, first.

What ISPs Kept

E-vergent Wireless

Multi-ONT diagnosis dropped from 2 hours to 10 minutes — a 91.7% reduction. Weekly PON checks: an hour down to about a minute.

Read The Success Story

HeroTel

~15,000 subscribers identified at elevated churn risk across the base.

Read The Success Story

Whisper Internet

The lowest score with the highest customer count — we solve that problem first… we’ll stop churn and make sure the overall customer experience is better.”

— Adriaan Knoetze, NOC Engineer