An Introduction to WISP QoE Monitoring
At its core, Quality of Experience (QoE) is a measure of how customers experience a service. In the context of WISPs, QoE is measured across three key pillars:
- Bandwidth (are people getting their plan speed?)
- Latency/Jitter (are people having to wait for packets?)
- Packet Loss (are many packets lost along the way?)
It’s important for WISPs to monitor network performance, as poor QoE can lead to a user experience where the internet “feels slow,” even if traffic is flowing smoothly.
What Causes Poor QoE?
Once you’ve got QoE monitoring in place, it’s vital to understand the common causes of poor QoE. These include:
- Ineffective shapers and plan enforcement techniques
- Overloaded or under-performing APs and CPE connections
- Backhaul problems
- Transit capacity and overloaded Mikrotiks (less common, though high impact)
How to Solve Poor QoE
Finding the cause of poor QoE is only half the battle. The next step is taking action to ease those bottlenecks and setting up proactive measures to ensure they don’t happen again. This will help increase customer satisfaction and reduce churn. For more information, watch this video that explains the basics of WISP QoE monitoring.
Interested in adding WISP QoE monitoring to your network? Try Preseem for free!
Developed exclusively for WISPs, Preseem is a one-of-a-kind networking solution that helps to find and fix QoE issues across towers, access points, and subscribers. Sign up for a 30-day free trial today!