Improve Subscriber QoE
The number one key to reducing churn and retaining subscribers is to give them a great experience. After all, happy customers don’t leave!
Preseem makes delighting your subs easy with Active Queue Management (AQM) traffic shaping that prioritizes interactive traffic (such as video calls or gaming) over bulk transfers (such as streaming video) to ease congestion, reduce latency, and make the quality of experience (QoE) better for everyone in the home.
Low-latency internet will still feel fast for your subscribers even at lower bandwidth—remember, it’s not all about the bandwidth! These simple techniques will drastically reduce “my internet is slow” calls and fix those “our Netflix quality is terrible when my kids are playing Minecraft” issues. Your customers—and your support team—will love it!
Keep Your Network Healthy
Keeping your network in tip-top shape is an important key to retaining customers and generating a positive buzz about your business. At some point, network issues are going to occur—that’s just a fact of life. Being able to identify those issues easily or—better yet—before they affect your subscribers is ideal.
Preseem measures QoE directly from subscriber traffic and presents QoE statistics at the subscriber, access point, and tower levels to make it easy for your team to diagnose any problems that are affecting performance, and fix them.
With Preseem, you’ll be able to proactively identify areas of the network that deliver a poor experience. Our QoE Optimized Plan Enforcement can help improve the service you provide, while your support team will benefit from tools that allow them to work faster and more efficiently.
Happy customers don’t just stick around—they also tell their friends, family, and neighbors, and are more likely to leave five-star online reviews. Giving your subscribers the best possible experience is clearly just the right thing to do, but it can also make life easier for your support team and have a positive impact on your reputation and bottom line.