Access Network Operations

Manage your network proactively and efficiently with insightful RF analytics, traffic-based QoE measurements, and a single pane view of your access network operations.

Work Smarter with AP and CPE Radio Metrics

Preseem provides a common interface to view and investigate APs and CPE Radios across vendors and models. Metrics are normalized across vendors and collected continuously on one-minute intervals. This allows your access network operations team to answer questions and investigate issues without actually needing to login to or learn vendor tools. As well as making life easier for the team, this helps improve efficiency by:

Reducing training time and vendor-specific expertise requirements for network staff
Lowering any risk associated with multiple people accessing vendor configuration tools
Making it easier to add new vendors and models, and increasing deployment flexibility

Screenshot of Preseem showing lower latency

Screenshot of Preseem's CPE Radio Metrics

Tackle Network Issues Proactively with AP and CPE Radio Scores

AP and CPE Radio Scores help your access network operations team identify and prioritize areas of the network to improve or fix before the customer notices or calls. Here’s a few ways they can help your team become more proactive and effective:

Identify APs or CPE Radios with poor RF conditions with a single, sortable score that can be used to drive proactive network improvements
Find APs that deliver a poor experience with a single, sortable AP Health score that can be used to prioritize work
See the CPE Radios that are having the biggest negative impact on a fixed wireless network’s most valuable asset—airtime
Reduce the expertise required to identify APs or CPE Radios with poor RF and make your in-house experts more efficient. Let them spend their time fixing problems instead of looking for them!

Truly Understand the Subscriber Experience

Preseem takes high granularity subscriber traffic-based QoE measurements and ties them directly back to the topology, all without adding traffic to the network. In our years of experience, we’ve found that traffic-based metrics are the only way to really understand the subscriber experience.

They’re also actionable, meaning they help your access network operations team:

Proactively target investigations and improvements into areas of the network that are delivering a poor experience
Quickly identify if any quality problems are in the network or are specific to one subscriber
Get insight into network usage and growth through historical metrics
Target investment to the areas that need capacity the most, not areas where new customers can already be supported

Save Time for Your Team

Our cloud-based architecture provides a centralized view across all vendors, models and inline elements, so there’s no need to log in to different locations or servers to see different parts of the network. Also, our subscriber topology and element search capabilities mean your team can quickly jump to information and metrics associated with any subscriber or access technology element (AP).

Our Automatic Access Network Discovery can also help save time by:

Requiring less provisioning information, making integration easier and reducing TCO
Improving subscriber and topology mapping accuracy for Preseem use cases
Allowing your team to audit provisioning information in other systems using Preseem data

"We’ve been able to lower our churn rate, increase our customer satisfaction, decrease our call volume. It’s just all around made us more efficient. Customers are happy, we’re more profitable."

Andrew Wicker
COO, Vistabeam

Network Metrics to Track by Team

by Neil McDonald | Oct 3, 2024 | Access Network Operations, Core Network Operations, Networking

Network Metrics: The Challenge Due to budget or staff size restrictions, regional fixed wireless, fiber, and hybrid ISPs are often stuck taking a reactive approach to network and subscriber management. This means dealing with multiple vendor systems and piecing...

10 Reasons Why Leading Regional ISPs Choose Preseem

by Matt Duench | Sep 24, 2024 | Access Network Operations, Executives & Finance, Networking

Preseem is the Proactive Growth, Customer Support, and Network Operations Platform for Regional ISPs Market Problem: Customer expectations for fast, affordable, and reliable high-speed broadband Internet access are higher than ever before. This makes delivering an...

ONT Receive Power vs. Fiber Length: How Adtran, Calix and Ubiquiti Compare

by Dan Siemon | Sep 10, 2024 | Access Network Operations, Core Network Operations, Networking

ONT Receive Power versus Fiber Length How Adtran, Calix, and Ubiquiti Compare At Preseem, we collect a lot of data from ISP access networks to help operators move from reactive to proactive operations and make their teams more efficient. On the fixed wireless side, we...

Network Troubleshooting Solutions for ISPs

by Neil McDonald | Jul 23, 2024 | Access Network Operations, Core Network Operations, Networking, Support Team

Network Troubleshooting for Regional ISPs Proactively Find and Fix Issues, Reduce Support Calls, and Drive Growth One of the main challenges for regional fixed wireless, fiber, and hybrid ISPs is that they’re often forced to take a reactive approach to Access Network...

Beyond Bandwidth: How to Deliver Amazing Customer Experiences | Webinar Recap

by Neil McDonald | Jul 4, 2024 | Access Network Operations, Networking, Video Blog

Beyond Bandwidth: Preseem and FISPA Webinar Recap We recently co-hosted a webinar called Beyond Bandwidth with the Fiber Internet Service Providers of America (FISPA), focused on how ISPs can move beyond just managing bandwidth and toward proactively managing the...

Benefits of Centralized Plan Enforcement for ISPs

by Neil McDonald | Jun 7, 2024 | Access Network Operations, Core Network Operations, Networking

Centralized Plan Enforcement for ISPs Subscribers maxing out their plan rate speed can be a critical issue for regional ISPs. This common problem can cause a poor quality of experience (QoE) for the customer and a headache for your support team. Left untreated or...

How RF Channel Width Affects Network QoE

by Neil McDonald | May 16, 2024 | Access Network Operations, Core Network Operations, Networking

RF Channel Width: ISP Network Report Each year, Preseem issues the ISP Network Report, a free overview of the industry packed with exclusive data, analysis, and metrics for fixed wireless and hybrid operators. The report provides ISPs with an independent source to...

Mastering Hybrid Networks with Preseem and Sonar: Webinar Recap

by Neil McDonald | May 9, 2024 | Access Network Operations, Core Network Operations, Networking, Video Blog

Mastering Hybrid Networks with Preseem and Sonar We recently co-hosted a webinar with Sonar Software, where we looked at how our integrated solutions can help optimize fiber and fixed wireless hybrid networks. During the webinar, co-hosts Gerrit Nagelhout, CEO and...

AP Comparison and Market Share

by Neil McDonald | Apr 25, 2024 | Access Network Operations, Core Network Operations, Networking

AP Comparison & Market Share Each year, Preseem issues the ISP Network Report, a free overview of the industry that’s full of exclusive data, analysis, and metrics for fixed wireless operators. The report gives ISPs an independent source to compare their performance...

The Power of Low Latency: techCONNECT Webinar Recap

by Neil McDonald | Apr 22, 2024 | Access Network Operations, Core Network Operations, Networking, Reviews/Case Studies

The Power of Low Latency: techCONNECT Webinar We recently held a webinar with South African WISP techCONNECT to learn more about how they use Preseem to fulfill their mission statement of providing fast, reliable, safe, and affordable internet to their community,...