The Cost of Slow Internet Tickets Customer Support Leaders at regional ISPs consistently deal with the same set of frustrations: "Slow internet" is the most common complaint your team receives, and the hardest to diagnose quickly Tickets that should take two minutes...
In this article: Why in-home Wi-Fi issues are misdiagnosed as ISP network problems How to identify subscribers with in-home Wi-Fi problems before they call Turning Wi-Fi diagnostics into a managed router and mesh upsell pipeline The support triage benefits of...
Broadband Bunch Podcast Recap Preseem CEO Dan Siemon recently joined the Broadband Bunch podcast with host Pete Pizzutillo to chat about (among other topics) how our platform can help regional ISPs proactively improve network operations and support as a way to survive...
Most Common Network Issues Affecting Regional ISPs We spend our days talking with fixed wireless and fiber operators about their toughest network challenges. A recent example of this was our investigation into the three most common network problems for fixed wireless...
Understand and Solve Technical Support Issues Faster In today's competitive ISP landscape, customer satisfaction hinges on delivering a fast and reliable internet experience. Efficiently addressing subscriber-reported "slow internet" issues and proactively identifying...
Shifting subscriber behaviors and increased usage of real-time entertainment applications are putting more and more pressure on today's networks to keep up with the still-growing demand for wireless data. According to a recent CTIA report, Americans consumed over 100...
Reduce Network Congestion and Support Calls In November last year, Netflix ran into a bit of a PR disaster when its live stream of the Mike Tyson-Jake Paul boxing event dissolved into a buffering and glitch-filled debacle that drew more than 100,000 reports of network...
Network Troubleshooting for Regional ISPs Proactively Find and Fix Issues, Reduce Support Calls, and Drive Growth One of the main challenges for regional fixed wireless, fiber, and hybrid ISPs is that they’re often forced to take a reactive approach to Access Network...
Preseem to Launch Fiber Features for Hybrid ISPs In recent years, fixed wireless operators have been feeling the squeeze from both sides. On one hand, fiber and cable providers have been overbuilding in areas typically served by WISPs, driven by consumer demand and...
With government funding for broadband skewing heavily in favor of fiber, regional fixed wireless providers are increasingly embracing hybrid networks to compete and survive. This is a major change because most, if not all, of the nearly 3,000 WISPs currently operating...
Automatic AP Capacity Management: Webinar Recap We recently held a webinar to celebrate the launch of Automatic Access Point Capacity Management in Preseem, as well as to provide an overview of our approach to quality of experience (QoE). The webinar was hosted by Dan...
During our recent ISP Virtual Summit, we held a technical webinar on how to measure QoE and how it can help operators manage their networks proactively. Hosted by Preseem CPO Dan Siemon and Solutions Architect Andrew Sit, the session also included a detailed look at...
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