Access Network Operations

Manage your network proactively and efficiently with insightful RF analytics, traffic-based QoE measurements, and a single pane view of your access network operations.

Work Smarter with AP and CPE Radio Metrics

Preseem provides a common interface to view and investigate APs and CPE Radios across vendors and models. Metrics are normalized across vendors and collected continuously on one-minute intervals. This allows your access network operations team to answer questions and investigate issues without actually needing to login to or learn vendor tools. As well as making life easier for the team, this helps improve efficiency by:

Reducing training time and vendor-specific expertise requirements for network staff
Lowering any risk associated with multiple people accessing vendor configuration tools
Making it easier to add new vendors and models, and increasing deployment flexibility

Screenshot of Preseem showing lower latency

Screenshot of Preseem's CPE Radio Metrics

Tackle Network Issues Proactively with AP and CPE Radio Scores

AP and CPE Radio Scores help your access network operations team identify and prioritize areas of the network to improve or fix before the customer notices or calls. Here’s a few ways they can help your team become more proactive and effective:

Identify APs or CPE Radios with poor RF conditions with a single, sortable score that can be used to drive proactive network improvements
Find APs that deliver a poor experience with a single, sortable AP Health score that can be used to prioritize work
See the CPE Radios that are having the biggest negative impact on a fixed wireless network’s most valuable asset—airtime
Reduce the expertise required to identify APs or CPE Radios with poor RF and make your in-house experts more efficient. Let them spend their time fixing problems instead of looking for them!

Truly Understand the Subscriber Experience

Preseem takes high granularity subscriber traffic-based QoE measurements and ties them directly back to the topology, all without adding traffic to the network. In our years of experience, we’ve found that traffic-based metrics are the only way to really understand the subscriber experience.

They’re also actionable, meaning they help your access network operations team:

Proactively target investigations and improvements into areas of the network that are delivering a poor experience
Quickly identify if any quality problems are in the network or are specific to one subscriber
Get insight into network usage and growth through historical metrics
Target investment to the areas that need capacity the most, not areas where new customers can already be supported

Save Time for Your Team

Our cloud-based architecture provides a centralized view across all vendors, models and inline elements, so there’s no need to log in to different locations or servers to see different parts of the network. Also, our subscriber topology and element search capabilities mean your team can quickly jump to information and metrics associated with any subscriber or access technology element (AP).

Our Automatic Access Network Discovery can also help save time by:

Requiring less provisioning information, making integration easier and reducing TCO
Improving subscriber and topology mapping accuracy for Preseem use cases
Allowing your team to audit provisioning information in other systems using Preseem data

"We’ve been able to lower our churn rate, increase our customer satisfaction, decrease our call volume. It’s just all around made us more efficient. Customers are happy, we’re more profitable."

Andrew Wicker
COO, Vistabeam

What Causes Packet Loss and How to Reduce It

by Neil McDonald | Aug 14, 2023 | Access Network Operations, Core Network Operations, Networking

Packet loss is one of the key factors that can negatively affect subscriber quality of experience (QoE), along with bandwidth and latency. It occurs when one or more packets don’t reach their destination, and can seriously impact network performance and data quality....

Get Your Sales and Network Operations Teams in Sync

by Neil McDonald | Jul 24, 2023 | Access Network Operations, Core Network Operations, Networking, Sales & Marketing

Friction between sales and network operations teams can be problematic for ISPs, and can hurt a company’s growth and revenue plans as well as internal morale. Of course, workplace conflict is not specific to regional operators. In fact, inter-office troubles are...

How to Reduce Latency for ISPs and Subscribers

by Neil McDonald | Jun 27, 2023 | Access Network Operations, Networking, Subscribers

Updated: July 2026 Hot take: Low latency is more important than throughput when it comes to giving subscribers a superior quality of experience (QoE)🔥At Preseem, we like to say that throughput matters, but end users feel latency. When advertising their services,...

Data-Based Marketing and AP Capacity Management for ISPs

by Neil McDonald | Jun 16, 2023 | Access Network Operations, Sales & Marketing, WISP Tips

Preseem and Ping Marketing Webinar Recap We recently co-hosted a webinar with Evan Galvin, CEO of Ping Marketing, to discuss how regional operators can manage access point capacity and use data to add more subscribers and grow their business. Along with his marketing...

Automatic Access Point Capacity Management: Preseem Webinar

by Neil McDonald | May 29, 2023 | Access Network Operations, Networking, Support Team

Automatic AP Capacity Management: Webinar Recap We recently held a webinar to celebrate the launch of Automatic Access Point Capacity Management in Preseem, as well as to provide an overview of our approach to quality of experience (QoE). The webinar was hosted by Dan...

Quantifying QoE: How to Measure & Improve the Subscriber Experience

by Neil McDonald | Feb 24, 2023 | Access Network Operations, Networking, Sales & Marketing

Quantifying QoE We may have mentioned once or twice the importance of providing your subscribers with a great quality of experience (QoE) 😉 Delivering superior QoE is a great way to retain your customers, get positive reviews and word-of-mouth referrals, while also...

Improve Network Capacity Planning and Subscriber QoE with Data

by Neil McDonald | Nov 22, 2022 | Access Network Operations, Networking

Give Your Subscribers the Best Experience One of the best ways for local and regional ISPs to compete with larger providers is to ensure their subscribers have a great quality of experience (QoE). Some of the benefits of this are obvious. A happy subscriber is less...

Traffic Shaping Software for ISPs: What It Does, What to Avoid, and What Actually Works

by Neil McDonald | Aug 22, 2022 | Access Network Operations, Networking

Updated: July 2026 Traffic Shaping Software and Your Network The relationship between traffic shaping software and your network is kind of like adding icing to the proverbial cake. Traffic shaping, like icing, is nice to have and can be the perfect finishing touch for...

ISP Bandwidth Management Software: What Works, What Hurts QoE, and What to Look For

by Neil McDonald | Jun 23, 2022 | Access Network Operations, Networking

Updated: July 2026 Bandwidth Management Bandwidth management is how Internet Service Providers (ISPs) control traffic on their networks and enforce subscriber plan rates. For regional ISPs—operators running fixed wireless, fiber, or hybrid networks to serve rural and...

Measure & Proactively Manage AP Capacity, Airtime & RF Conditions

by Neil McDonald | Apr 13, 2022 | Access Network Operations, Networking

AP Capacity Planning and RF Management Made Easy Some aspects of RF management have long been considered a “dark art,” requiring specialized knowledge, years of experience, and a near-superhuman ability to juggle information from multiple tools. As you can imagine,...