Preseem began WISPAPALOOZA 2019 by inviting the network owners/ operators of three successful WISPs to engage in a Q&A with other members of the fixed wireless community. The panel consisted of Adair Winter of AW Broadband, Darin Steffl of Minnesota WiFi, and Brian Gray of Joink LLC. With over 40 years of combined experience in the fixed wireless industry, these WISP operators shared key lessons and WISP best practices, relevant to both start-up and established WISPs.

In the third part of this blog series, we continue our learning by exploring more best practices for WISPs. We begin by discovering how each panelist handles conversations about network issues with customers. Additionally, we learn how these WISPs go about up-selling customers that do not yet have a managed WiFi router. Lastly, this segment explores the different opinions that that the panelists have about Calix routers.

The specific questions answered in this part of our WISP Fireside Chat series are:

  • When debugging customer problems with Preseem, how do you handle conversations with customers?
  • Is a truck roll necessary to move pre-existing customers to managed WiFi?
  • Are Calix routers considered expensive? Moreover, are they worth the expense?

Watch the full video below:


Check out the other videos in our WISP Fireside Chat series: Part 1, Part 2, Part 4

Did you enjoy reading about WISP best practices? Stay tuned for Part 4 of our WISP Fireside Chat series! Subscribe to the Preseem blog newsletter or our YouTube channel to be notified when it is released!

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