WISP Best Practices
At a recent WISPAPALOOZA, Preseem invited network owners and operators from three successful WISPs to engage in a Q&A with other members of the fixed wireless community. The panel consisted of Adair Winter of AW Broadband, Darin Steffl of Minnesota WiFi, and Brian Gray of Joink. With over 40 years of combined experience in the fixed wireless industry, these experts shared key lessons and WISP best practices, relevant to both startup and established providers.
In the third part of this blog series, we begin by discovering how each panelist handles conversations about network issues with customers. Also, we learn how these WISPs go about upselling customers that don’t yet have a managed Wi-Fi router. Then, this segment explores the different opinions the panelists have about Calix routers.
The specific questions answered in this part of our WISP Fireside Chat series are:
- When debugging customer problems with Preseem, how do you handle conversations with customers?
- Secondly, is a truck roll necessary to move pre-existing customers to managed Wi-Fi?
- Finally, are Calix routers considered expensive? Also, are they worth the expense?
Watch the full video below:
Also, check out the other videos in our WISP Fireside Chat series: Part 1: WISP Business Tips, Part 2: WISP Do’s and Don’ts, and Part 4: The Future of Fixed Wireless.
Looking for more WISP business tips and fixed wireless insights? Download a free copy of the Preseem Fixed Wireless Network Report!
It’s packed with facts and figures on fixed wireless subscribers and APs, along with industry metrics on throughput, latency, and data usage.