Preseem WISP Review by E-vergent Wireless.
This post is derived from the Preseem webinar video featuring Joe Falaschi from September 2018. To watch the full video, click here to go to the Preseem webinar archives.
At Preseem, we take pride in helping Wireless Internet Service Providers (WISPs) provide a better quality of experience (QoE) to their subscribers. For WISPs, having happier customers leads to lower churn, reduced support costs and an increase in revenue.
In the video post featured here, Joe Falaschi, GM of E-vergent Wireless, a WISP based out of Mt. Pleasant, Wisconsin, shares his experience of using Preseem and the impact it’s had on his network and business.
WISP Review – Using Preseem for Daily Support and Improving the Network
In the 10-minute video, Joe starts off by giving an introduction of E-vergent. He talks about the company’s journey from providing dial-up internet in 1995 to wireless by 2001. He also shares information on the wireless gear E-vergent uses as well as the billing platform.
Importantly, Joe mentions how they also evaluated DPI-based solutions before opting for Preseem. He mentions the easy, hands-off approach to traffic shaping that comes with Preseem as a key factor in their choice, along with affordability. He also credits Preseem’s onboarding and support team for a smooth integration with his network and billing system.
One of the core ways that E-vergent uses Preseem is to assist their support team. He mentions the value of having traffic graphs, real-time and historical data, and QoE metrics for each customer while the support team is on a call. Furthermore, there’s no need for guesswork when it comes to troubleshooting AP issues. Preseem helps E-vergent pinpoint the source of QoE problems proactively instead of shooting in the dark.
Moreover, proactively monitoring and optimizing QoE with Preseem allows E-vergent to save on unnecessary customer service calls and truck rolls. As customers have become happier with E-vergent’s service, there has been a noticeable change in their online reviews on Facebook and Google, leading to more business.
WISP Review – Using Preseem for Plan Speed Enforcement and Optimization
In this part of the video, Joe shares information on how E-vergent used to implement subscriber plan speeds using rate limits in radios before deploying Preseem. Additionally, he comments on how adding more bandwidth to solve QoE issues isn’t a sustainable method, and notes how Preseem takes care of QoE issues even on maxed-out connections.
To sum up, Joe shares the real impact that deploying Preseem has had on lowering his company’s subscriber churn while adding $27,000 in retained revenue in just six months. With some help from our CEO Gerrit to explain E-vergent’s customer churn data, Joe concludes that the positive impact Preseem has had on their network can be valued at over $100,000 over a year and 126 saved customers.
WISP Review – Watch Video
Just click on the video below to watch Joe detail his experience of using Preseem and the positive impact it’s had on his fixed wireless network and business.