Get Fewer Support Calls by Improving the Experience for Your Customers
One of the most obvious ways to reduce support time and costs is to simply get fewer calls, complaints, or tickets. The good news is that giving your customers a better experience will take care of that for you.
Using Preseem, you can isolate parts of the network that provide poor QoE, whether it’s a tower, an AP, or an individual subscriber’s connection, and address the issue proactively, before the customer calls.
Our QoE optimized traffic shaping helps eliminate ‘slow internet’ complaints, while lower latency means the internet ‘feels faster’ to subscribers. This means happier customers and support staff, fewer costly truck rolls, and more time in your day to keep your business growing.
Help Your Support Team Become More Effective
Having the right tools for a job is crucial to doing it well, and your support team is no different. Empower your support specialists with a near real-time view of latency, throughput, and other key metrics, a single source of truth for subscriber information, and historical reporting that shows when any subscriber behavioral changes occurred.
With our CPE Radio Metrics, your support team can now instantly identify whether a subscriber QoE issue is related to their home wi-fi or connection—no more ‘staring and comparing’ at multiple systems. Support your support staff and help them provide the best help possible for your customers!