Success Stories
Learn how Preseem helps Regional ISPs lower churn, reduce support costs, improve network performance, and increase profitability—all while delivering a better QoE to subscribers.
How Mascon Reduced Support Call Times by 50%
Mascon is a Canadian regional ISP with 20,000 subscribers that manages fixed wireless, fiber, and cable networks across multiple vendor platforms. Find out how they reduced abandoned support calls from 70% to under 15%, cut average call times by more than 50%, and slashed training time from 4-6 weeks to just 2.5 weeks with Preseem.
“The volume of requests for assistance has dropped precipitously.”
Mike Day
Support Manager, Mascon
How Herotel Slashed Onboarding and Ticket Resolution Times
Herotel is South Africa’s largest fixed wireless internet service provider and third-largest fiber network operator, with more than 200,000 subscribers and 100 support agents. Learn how using Preseem cut staff training time by more than 50% while also dramatically reducing ticket resolution time by 30-80+%.
“We can escalate or close a ticket within five to 10 minutes.”
Netta Roetz
Support Team, Herotel
How Fastco Boosts Performance and Retains Customers with Preseem
In this anonymized success story, learn how a California WISP has used Preseem to upgrade 50% of their subscribers to new packages, significantly reduce churn under increased competitive pressure from Starlink and others, and switch to proactive network maintenance, while optimizing performance.
“Customers were leaving us without even giving us a chance, but now we’re proactively retaining them by showing them the value of our current service offerings and packages,”
John Davies
Senior Network Engineer, Fastco
Stop Chasing Rabbits: How AirBridge Saved $1000s & Improved Support
AirBridge Broadband is a regional ISP delivering high-quality internet to over 6,000 customers across Idaho. Find out how Preseem has helped them save thousands of dollars on hardware, reduce truck rolls and support calls by an estimated 20 percent, and improve the customer experience. “With Preseem, you’ll stop chasing rabbits and start solving problems.”
“The insights Preseem provides have saved us thousands in hardware costs and helped us optimize our network without hiring more staff. It’s an essential tool for any growing ISP.”
David McKnight
Co-Owner, AirBridge Broadband
Enhancing Quality of Internet Service with Preseem: A Vistabeam Case Study
Vistabeam, a pioneering wireless and fiber internet service provider in Colorado, Nebraska, Kansas, and Wyoming, has embraced Preseem, a cloud-based platform for Quality of Experience (QoE) optimization, to revolutionize its services. Learn how adopting Preseem has helped improve customer satisfaction and quality of service while enabling data-driven decision-making that gives Vistabeam a competitive advantage.
“With Preseem, Vistabeam isn’t just gathering numbers; we’re turning them into strategy, making our current network work harder and smarter.”
Patrick Croft
Marketing Director, Vistabeam
How KBMF Drastically Reduced Support Calls with Preseem
Nonprofit California ISP Kingsburg Media Foundation (KBMF) saw a drastic reduction in support calls immediately after adding Preseem to their network. It also helps them diagnose technical issues, measure AP capacity, and proactively manage their network to improve the subscriber experience.
“The day we turned (Preseem) on, our phones stopped ringing.”
Reggie Gierke
President and CEO, KBMF
Colorado ISP Solves Equipment Issues and Adds AP Capacity with Preseem
Au Wireless is an ISP known for delivering high-quality internet service to homes and businesses in Golden, Colorado. During a recent trial of Preseem Plus, they were able to identify and solve performance issues with their radio equipment. This has led to lower latency, increased AP capacity, and better QoE.
“Overall, I’ve been really impressed with it so far. I think it’s really cool, just seeing all these metrics.”
Jonathan Morrison
Net Admin, Au Wireless
How a Large Nebraska WISP Solves Access Point Capacity Issues with Data-Driven Insights from Preseem
Vistabeam is a wireless internet service provider (WISP) that’s been delivering reliable internet to rural and underserved communities in Nebraska, Wyoming, and Colorado since 2004. As a long-term Preseem customer, Vistabeam was one of the first companies given the chance to use our new RF analysis tools and scores. As their CEO told the audience at WISPAMERICA, the new features have already helped solve a long-standing access point (AP) capacity problem for Vistabeam.
“It’s probably the best money we spend every month. It’s just been a huge improvement in the quality of our network.”
Matt Larsen
CEO, Vistabeam
How the Largest Independent Fixed Wireless Operator in NY Uses Preseem to Deliver Premium QoE for their Subscribers and Save on Support Costs
For 20 years, Hudson Valley Wireless has been delivering high-speed internet to rural communities in New York. The company recently ran an experiment using Preseem to temporarily double all the plan speeds to see if there was any noticeable impact on the network. Preseem passed with flying colors, with the platform able to show the impact of plan speed increases (minimal, in this case) before they were advertised to customers.
“Preseem allows us to provide smooth transmission of real-time and near real-time applications, leaving a lot more bandwidth for the consumers.”
Jason Guzzo
General Manager, Hudson Valley Wireless
How a Volunteer Group Used Preseem to Reconnect 3,000 Residents After a Devastating Wildfire
In September 2020, Oregon’s Holiday Farm Wildfire swept through the McKenzie River Valley. The blaze scorched 27 miles of fiber, impacting public services and more than 1,000 homes and businesses. The efforts of a community group named Oregon Internet Response quickly restored connectivity to the region, however. Learn how they used Preseem to get up to 3,000 residents back online.
“Preseem gave us control, where we didn’t have to log into each individual device and rate limit anymore. Preseem instead provided us with a central place to see what was happening with the network and provide a better user experience.“
Geoff Turner
CEO, Elevate Technology Group
New Zealand WISP Increases Revenue and Reduces Customer Complaints with Preseem
“Preseem has definitely paid for itself.”
Ray Taylor
CEO, Taylor Communications
My Experience with Preseem: A Look at Grizzly Broadband with CEO Jason Pond
Learn how this Montana-based WISP improved subscriber quality of experience and reduced support calls by 25% immediately after launching Preseem.
“Preseem helped us reduce our weekly support calls by over 25%.”
Jason Pond
CEO, Grizzly Broadband
E-vergent Wireless Adds $27,000 in Revenue and Reduces Churn by 28% Just Six Months After Deploying Preseem
“Guided by Preseem, we have made many improvements to our network. I believe these improvements and Preseem’s optimization are the major reasons for our customer churn significantly decreasing.”
Joe Falaschi
VP and GM, E-vergent Wireless
Preseem and Azotel API Integration Helps Minnesota WiFi Easily and Effectively Measure and Optimize QoE
“Preseem’s integration with Azotel for speed plan implementation and disconnecting non-paying customers has saved us tons of time and money!”
Darin Steffl
Owner and Operator, Minnesota WiFi
My Experience with Preseem: A Look at Quickline Communications with Head of Operations Alasdair MacLeod
Quickline is one of the leading Wireless Internet Service Providers in the UK. Since implementing Preseem, they’ve been able to increase visibility into the performance of their access points and compare their AP performance against the global average achieved by the same model and configuration.
“Preseem’s queueing does indeed seem to do a very reliable job. We have currently ordered quite a bit of hardware and will soon be pushing our Preseem deployment out into the whole network.”
Alasdair MacLeod
Head of Operations, Quickline Communications
Ziplink Systems Uses Preseem and Sonar Software to Upsell and Support Growth
Ziplink Systems is a fast-growing Arizona WISP who use Preseem’s integration with Sonar Software for billing, which has helped simplify plan upgrades for subscribers and made things easier for their support team. These upgrades have resulted in positive word-of-mouth and increased revenue!
“We love Preseem! It’s one of the best decisions we’ve made in a long time. We also like how Sonar and Preseem work together and help us troubleshoot customer complaints as well as perform plan upgrades easily. This helps us have happy customers and more revenue.“
David Busch
CEO, Ziplink Systems
Fast-Growing WISP Uses Preseem to Fix “Slow Internet” Calls
Alamo Broadband is a fast-growing Texas WISP that uses Preseem to find and fix Bufferbloat issues, reduce support calls, and improve subscriber QoE. Find out how!
“‘My Internet is slow’ calls have all but ceased.”
Joe Portman
President, Alamo Broadband
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