Preseem is the Proactive Growth, Customer Support, and Network Operations Platform for Regional ISPs
Market Problem: Customer expectations for fast, affordable, and reliable high-speed broadband Internet access are higher than ever before. This makes delivering an exceptional network quality of experience to your subscribers crucial to gaining a competitive advantage, driving loyalty, and growing your customer base.
But, faced with limited resources, managing multiple legacy systems, and siloed data and visibility, Regional ISPs are forced into reactive approaches to achieve their business goals. This complicates network management, slows growth, creates poor customer experiences, and causes lengthy support responses within ISP teams.
There’s a better way, and that’s why Regional ISPs choose Preseem. Preseem is Proactive Growth, Customer Support, and Network Operations. Preseem gives you centralized, actionable intelligence across your access technologies, vendors, and teams to proactively measure and improve your subscribers’ quality of experience. With this unified insight, you’ll take action to prevent churn, drive growth, reduce support calls, and increase operational efficiency.
Ten Reasons Why Leading Regional ISPs Choose Preseem
1. Deployment Speed and Agility: With Preseem, you can get set up in minutes, and begin seeing actionable data from your network, all in one place. Preseem features three flexible deployment options designed to meet the needs of the most complex Regional ISP networks, with any combination of access networks and vendor technologies.
2. Comprehensive, Pre-Built Integrations: We build them, so you don’t have to. Get access to dozens of pre-built integrations across your B/OSS, access network, and CPE systems, or use Preseem’s UCRM and REST APIs to collect and combine insight with additional network metadata.
3. Automatic Network Discovery: Preseem’s Automatic Topology Mapping capability continuously maps your network and unifies access network and subscriber data across all systems and vendors, making it accessible and actionable for all teams in one place.
4. Unified Visibility: With Preseem, you get centralized, actionable insights across your access network, vendor, and subscriber technologies all in one platform. This enables you to spot opportunities faster, troubleshoot quicker, and optimize your network on the fly.
5. Topology-Aware QoE: A healthy subscriber quality of experience (QoE) directly translates to higher customer satisfaction, reduced churn, and increased revenue. But, to truly understand QoE, you need to move beyond simple traffic shaping. You need to understand the network topology, as well as the experience from the subscriber’s perspective.
6. Adaptive Congestion Management: Delivering a consistently good subscriber experience requires actively managing network congestion. The first step is proactively managing the network’s capacity to meet subscriber demands. Unlike alternatives that place artificial limits on specific applications, require AP rates to be manually configured, and don’t scale due to dynamically changing RF and subscriber behaviors, Preseem’s Auto AP Capacity Management, Active Queue Management through FQ-CoDel, and QoE, Business Value, and latency scores greatly simplify congestion management, require little specialized expertise, and work across manufacturers to protect subscriber QoE, even when the network is at its busiest. Best of all, our Access Point Capacity Management capability is vendor and application-neutral. No artificial limits on specific applications are required, and fair bandwidth allocation between subscribers on an Access Point is achieved in real time.
7. Reduce Support Costs and Resolve Support Tickets Faster: With Preseem, your support staff get everything they need, all in one place. No more time wasted switching between vendor management systems or escalating subscriber issues to L2/L3 operations staff. You’ll reduce vendor training costs, prevent unnecessary truck rolls, and drive faster support ticket resolutions.
8. Net-Neutral QoE Management: Unlike alternatives that treat individual applications differently using heuristics or DPI to identify individual network flows and packets, Preseem uses Active Queue Management (AQM) and FQ-CoDel to proactively manage high-bandwidth applications and enforce plan speed limits automatically without complex configurations or maintaining rapidly-evolving traffic signatures.
9. More Efficient Operations: With Preseem, your network operations team will simplify operations, eliminate integration complexity, and make accurate CAPEX investment decisions. This allows you to easily mitigate congestion issues, improve subscriber QoE, and maximize your network investments.
10. Increased Growth: With Preseem, your subscribers will enjoy a low-latency internet experience with no lag or buffering. You’ll also be able to quickly spot where you have additional capacity to add more customers, without additional marketing spend, CAPEX investment, or hardware upgrades. This enables you to uncover acquisition and upsell opportunities, deliver great customer experiences, grow revenue, and increase customer loyalty.
By taking care of network issues proactively, you can scale better with less expertise, get full value from the existing equipment and systems you already have, and provide your customers with a superior quality of experience.
