The Best of the Best: The Ultimate WISP Guide to Customer Success

The Ultimate WISP Guide to Customer Success

by | November 24, 2021 | Video Blog, WISP Tips

The Best of the Best:

The Ultimate WISP Guide to Customer Success

It’s no secret that wireless ISPs need a good sales and marketing team in order to grow. But how can you sustain this growth in the long term? How can you differentiate your business from the competition in order to retain existing customers and attract new ones? That’s where customer success comes in.

If you’re thinking, “I already have a customer service staff, so why would I need to care about customer success,” then this webinar is for you!

Watch as the Preseem and Sonar teams share tried and tested customer success methods. Learn as they take you through best practices for WISPs to mitigate customer complaints and call volume, increase customer satisfaction, reduce churn, and so much more.

PLUS: Download our Ultimate WISP Guide to Customer Success, an exclusive PDF that we put together full of tips and tricks to improve your fixed wireless business! Click here to get your copy.

About the Speakers

Jeremy Austin

Jeremy Austin is Preseem’s Senior Product Manager and has extensive experience within the WISP community.

Prior to joining Preseem, Jeremy worked full-time as a Senior IP Systems Engineer at Alaska Communications—a leading broadband and managed IT service provider.

Jeremy brings with him years of first-hand knowledge, technical expertise, and relationships within the fixed wireless community. 

Georgette Lopez-Aguado began working in the ISP/OSS arena in 2016 and joined Sonar Software in 2017.

In her current role as a Customer Experience Manager, Georgette has been instrumental in the development of the SmartStart guided onboarding program.

She has also been a member of the WISPA Education committee for 2 years. Connecting the dots is her superpower.

Georgette Lopez-Aguado

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