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Preseem Webinar

Too many ISP support interactions begin the same way: a subscriber calls to report slow internet, and the support technician starts working through a checklist of possibilities without any real data to guide them. This guesswork is costly—in time, in staff morale, and in subscriber satisfaction.

In this practical 20-minute webinar, Preseem Senior Product Manager Jeremy Austin demonstrates how Preseem transforms the support experience by giving technicians immediate access to the data they need to identify the root cause of subscriber issues quickly and confidently.

Beyond reactive troubleshooting, Jeremy also explores how Preseem’s insights can be used proactively, i.e. flagging potential issues before subscribers even call, and identifying upsell opportunities for subscribers who are consistently pushing the limits of their current speed plan.

Access more insights on this topic:

• Bad Wi-Fi, Good Opportunity: Turning Support Calls Into Revenue
• How to Identify Churn Risk Before It’s Too Late: Find and Fix Issues Before Your Customers Leave
• How Wood River Internet Catches Problems Before Customers Complain