← Return to Webinars

Preseem Webinar

High network latency is one of the most common and frustrating complaints that ISP support teams face. Laggy internet connections, dropped video calls, and stuttering online gaming sessions all stem from latency issues, yet diagnosing and resolving them quickly can be a significant challenge without the right tools and knowledge.

In this focused 30-minute webinar, Preseem’s CEO and Co-Founder, Dan Siemon, breaks down everything ISP operators need to know about latency: what causes it, how Preseem measures it, and how to find and interpret latency metrics within the Preseem platform.

By understanding the root causes of high latency, whether they stem from congested access points, oversubscribed backhaul links, or subscriber-side equipment issues, support teams can dramatically reduce the time it takes to identify and resolve problems. The result is fewer escalations, shorter call handle times, and happier subscribers.

This webinar is ideal for network engineers, support supervisors, and operations managers who want to sharpen their latency troubleshooting skills and help their teams work more efficiently. For additional insight into this topic, check out our blog on how to reduce latency for ISPs and subscribers.