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Proactive ISP Virtual Summit: AI In Action

What does AI adoption actually look like at a regional ISP—not in theory, but in day-to-day operations? Claude Aiken, Chief Strategy and Legal Officer at Nextlink, and Nathan Stooke, founder and CEO of Wisper, share a frank conversation about where they’ve found real value and where the challenges remain.

A key distinction emerges early: AI for individual employees, using tools like Claude, Copilot, or ChatGPT to work faster, is fundamentally different from AI embedded in systems like dispatch scheduling, call quality review, or field training. Conflating the two leads to confused policies and missed opportunities.