Day 2 of the Proactive ISP Virtual Summit went deep on the operational front lines of AI adoption. NTCA’s Joshua Seidemann opened with an industry address on the specific opportunities and pressures AI creates for rural and regional providers.
Operator-led sessions followed: Nextlink and Wisper on separating individual AI tools from system-level AI, Above Wireless and 360 Broadband on augmenting — not replacing — field and support teams, CUJOI and Voneus on what actually makes support chatbots work, and Nokia and Nextlink on reducing avoidable truck rolls with predictive diagnostics. The day closed with a look at the shift from reactive chatbots to autonomous agents, and what that architecture requires.
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