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Proactive ISP Virtual Summit: AI In Action

In this session, Ken Garnett, founder of BeyondChat.ai and former co-founder of Cal.net, and Larry Weidig, Technical Product Manager at Sonar Software, draw a sharp distinction between tools that answer questions and systems that complete goals.

A chatbot waits to be asked if service is down. An agent asks why a subscriber is having trouble and tries to resolve it before the subscriber calls. That’s not a feature upgrade; it’s a completely different architecture. This session maps what that shift requires and what it makes possible for ISP operations.