Proactive ISP Virtual Summit: AI In Action
AI and Workforce Challenges
Augmenting Your Team, Not Replacing Them
The fear that AI will replace workers is real, but the operators seeing the most value from AI are using it to make their existing teams faster and better informed, not smaller.
Jeff Little, CEO of Above Wireless and an expert in AI for telecom construction operations, and Drew Beveage, COO of 360 Broadband (serving 16,000 subscribers across 30 counties in rural Oklahoma and Texas), explore what augmentation looks like on the ground.
Jeff walks through how AI handles the information-heavy side of construction (tracking permits, closeouts, JHAs, and inspection contacts) so field crews can focus on building rather than chasing paperwork. Every construction job, he argues, has two builds: the physical build and the information build. AI handles the latter so humans can own the former. The session also tackles a harder question: if AI handles Tier 1 support, how do we develop the Tier 2 and Tier 3 technicians of tomorrow?
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