Welcome to Preseem’s comprehensive monthly roundup of the latest developments in the fixed wireless and fiber broadband industry. August was particularly eventful, with significant BEAD program updates, major industry reports, and evolving regulatory landscapes that...
Neil McDonald
Articles written for the Preseem blog.
Introducing Tarana RF Scores in Preseem
Introducing Tarana RF Scores in Preseem Regional ISPs face a unique challenge: delivering exceptional service while managing increasingly complex networks with equipment from multiple vendors. At Preseem, we're making that challenge a little easier by expanding our...
Top 4 Business Problems for Fixed Wireless & Fiber ISPs
Most Common Network Issues Affecting Regional ISPs We spend our days talking with fixed wireless and fiber operators about their toughest network challenges. A recent example of this was our investigation into the three most common network problems for fixed wireless...
New Feature: Offline Reasons and Times for ONTs
See Why and When ONTs Are Offline at a Glance We're excited to announce a new feature that makes supporting your fiber customers faster and easier. Preseem now shows ONT offline reasons and times directly in the Subscriber view. ONT Offline Reason When a fiber...
Best Practices for ISP Support Teams: Preseem Webinars Recap
Understand and Solve Technical Support Issues Faster In today's competitive ISP landscape, customer satisfaction hinges on delivering a fast and reliable internet experience. Efficiently addressing subscriber-reported "slow internet" issues and proactively identifying...
3 Most Common Network Problems for Fixed Wireless ISPs
Top 3 Network Problems for Fixed Wireless ISPs At Preseem, we often talk with customers and prospects about issues they may be having with their fixed wireless networks (and how we can help solve them, of course). We recently examined transcripts from some of those...
Fiber Connect 2025 Conference Preview
Fiber Connect 2025 For the second consecutive year, the Fiber Broadband Association (FBA) will hold their annual Fiber Connect conference at the Gaylord Opryland in Nashville, from June 1 to 4. With over 5,000 attendees, 300 exhibitors, 80 sessions, and 270 speakers,...
Beyond Speed: What Subscribers Really Value
Shifting subscriber behaviors and increased usage of real-time entertainment applications are putting more and more pressure on today's networks to keep up with the still-growing demand for wireless data. According to a recent CTIA report, Americans consumed over 100...
WISPAMERICA 2025 Conference Preview
WISPAMERICA 2025 It’s been a mighty long winter in this neck of the woods, but spring is finally coming and that means, among many other things, that it’s time for WISPAMERICA 2025. This year’s event will once again be held at the Oklahoma City Convention Center, from...
Stop Losing Customers to Starlink
Reduce Churn, Improve Customer Satisfaction, and Grow Your Business In August 2024, SpaceX told the FCC that Starlink has over 1.4 million subscribers in the U.S. And, as Fierce Network reports, “the majority of Starlink customers (85%) reside in rural areas. Most...
NTCA RTIME 2025 Conference Preview
RTIME 2025 Preview As well as being the home of the NBA’s five-time champion Spurs, and the city of many nicknames (“Alamo City,” “Countdown City,” “Military City,” “the River City,” and “the Mission City,” to name a few), San Antonio, Texas is the venue for RTIME...
Reduce Network Congestion and Support Calls
Reduce Network Congestion and Support Calls In November last year, Netflix ran into a bit of a PR disaster when its live stream of the Mike Tyson-Jake Paul boxing event dissolved into a buffering and glitch-filled debacle that drew more than 100,000 reports of network...
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