What’s New in Preseem
We’ve been busy the last few months adding new features and enhancements to help fixed wireless and fiber ISPs become more proactive and efficient. Check out how our platform has grown – this edition includes:
- RF Scores for Tarana Equipment
- NEW Preseem’s Next Generation Appliances
- NEW ONT Offline Reasons and Times
- NEW Disconnected Topology
- Search Results Ordering
- Streamlined Support User Role
Enhancement: RF Scores for Tarana Equipment
Preseem RF Scores give Network Operations and RF Engineering teams a clear, at-a-glance way to identify underperforming APs and CPE Radios by combining efficiency and stability metrics. This enables them to proactively focus troubleshooting efforts where they’ll have the biggest impact.
By expanding this to include Tarana equipment, teams can now see at a glance exactly which Tarana links are under-performing instead of chasing customer complaints or digging through raw metrics in the vendor’s system. This means faster, more efficient troubleshooting, and puts Tarana link visibility on par with other fixed wireless vendors in Preseem.
New: Preseem’s Next Generation Appliances
We’re excited to launch the 15K and the 40K, Preseem’s next generation appliances—bringing greater performance, scale, flexibility, and efficiency to regional ISPs.
What You Get:
- ✅ Higher performance – Handle higher traffic loads effortlessly with up to 100Gbps today and more in the future
- ✅ Scale without compromise – Choose between the Preseem 15K (20Gbps) for growing networks or the Preseem 40K (100Gbps+) for larger deployments
- ✅ Increased flexibility – Flexible NIC options enable growth with a simple NIC swap
- ✅ Increased network resiliency – Leverage redundant appliances and dual power supplies for increased network resiliency
- ✅ Validated and supported by Preseem – Integrated software and hardware testing ensures stability, performance, and a single destination for support
No more scaling headaches—just proactive network excellence with infrastructure that grows with your business. Visit the Preseem Hardware page for more information and full specs.
New Feature: ONT Offline Reasons and Times
When a fiber customer’s ONT goes offline, you’ll now see the specific reason right in Preseem—whether it’s a power issue at the customer’s location or a fiber cut. No more switching between different vendor systems to find this critical information.
This means support teams can now:
- Resolve issues faster by immediately understanding the root cause of an outage
- Provide better customer experiences with instant access to accurate information
- Work more efficiently without logging into multiple vendor platforms
Preseem now also displays ONT Offline Times for faster, more effective support across recently added platforms, including Adtran, BDCOM, Calix and Ubiquiti OLTs. Previously, identifying the exact moment an ONT went offline required navigating multiple vendor-specific tools. Preseem now provides this critical information directly, allowing your support team to diagnose and resolve issues quickly.
New Feature: Disconnected Topology
🤔 Problem: When a customer reports connectivity issues, every second counts. Support representatives need immediate answers about which equipment serves that customer, but what happens when the connection is already down?
💡 Solution: Our new Disconnected Topology view solves this challenge by automatically displaying where in the network the customer was last connected.
✅ Benefits include:
- Immediate equipment identification without documentation lookups
- Quick isolation of single-customer vs. multi-customer issues
- Faster, more accurate problem escalation
- Reduced average call handling time
Enhancement: Search Results Ordering
We’ve revamped our global search results to be more intuitive, reorganizing search results to help users find what they need faster.
Now, when users search in Preseem, Services top the results list. Services are Preseem’s go-to starting point when handling support calls, making it even faster for Preseem users to access subscriber information when they call in for help.
Enhancement: Streamlined Support User Role
The Support permission group now provides a simplified, read-only experience optimized for customer support workflows. Your support team can quickly find subscribers, troubleshoot QoE issues, and view account details without navigating features they don’t need and without the ability to make network changes.
This means faster onboarding for support staff with a focused interface, reduced training time, greater security, and easy permission management for growing teams.
