Discover how Preseem and Arden Alliance Management can help you and your WISP business! Learn all about how to lower support costs while ensuring a better customer experience. Additionally, hear directly from Nathan Fillmore, CEO of Arden Alliance Management and a Preseem power-user, as he shares his experience with using Preseem to identify and resolve support-level issues.
Support Teams and Their Impact on WISP Businesses
A successful support team is critical to the growth and sustainability of any business. Not only does the support team interact with the customers daily, but their efficiency and effectiveness has a direct impact on a WISP’s bottom line.
Poor network management, or the inability to access platforms that can provide granular subscriber insights, can be detrimental to a WISP’s long-term success. While many WISPs prefer to keep support teams in-house, there are others that outsource this to professional WISP call center organizations, like Arden Alliance Management.
When the L1 and L2 support staff at WISP support companies, such as Arden, get a powerful tool like Preseem—with its at-a-glance view of the subscriber’s Quality of Experience (QoE)—the following occurs:
- Support gets real-time information to help troubleshoot customer issues in a fast and accurate manner
- Support teams can immediately identify if problems are customer-specific or related to access point, towers, or network-wide degradation
- WISP owners save time on support calls, reduce support costs and improve profitability
Preseem and Arden Alliance Management Webinar: Speakers & Why You Should Watch It
In this webinar, Gerrit Nagelhout (CEO, Preseem) and Jessica Doberneck (Sales & Marketing Manager, Arden Alliance Management) share the ways that Preseem and Arden enable WISPs save time, save money, more effectively troubleshoot network issues, and increase profitability—all while ensuring more satisfied customers.
Most importantly, they shed light on the power of Arden’s call center and management services when combined with Preseem’s QoE monitoring and optimization platform.
In addition, Gerrit and Jessica are joined by Nathan Fillmore, CEO of Arden Alliance Management and a power-user of Preseem. Nathan has 10+ years of experience in the wireless internet industry and 20+ years in business management. Over the last decade, Nathan has helped build one the nation’s premier WISPs. Over the past two years, Nathan co-founded and has been leading Arden Alliance Management, one of the nation’s top-rated 24/7 customer service companies for the WISP industry—also specializing in consulting, sales, engineering, and training. As a result, Nathan has seen first-hand the impact that Preseem has in identifying and troubleshooting support issues.
Watch this webinar and hear from Nathan and learn about the value of using Preseem in your network.
Preseem and Arden Alliance Management Webinar Agenda:
- Introduction to Arden Alliance
- Introduction to QoE and Preseem
- Using Preseem for Support Teams: Key Features
- Experience with Preseem’s Subscriber Dashboard: Insights from a Power-User
- Live Q&A: Your Questions Answered by the Panelists