Preseem Reviews

Browse a collection of reviews and feedback from real ISPs that use Preseem.

Awards

Our customers are the real heroes, but we’ve been fortunate to be recognized by our peers, customers, and the market as having award-winning products and services over the years.

Video Testimonials

What Our Customers Are Saying

(Preseem) is the ultimate “set it and forget it” appliance for managing QoE, ensuring every customer receives top-tier service. It provides complete situational awareness into every aspect of the customer experience, whether on Wireless, Fiber, or TPIA/Cable. From monitoring light levels on PON ports to diagnosing wireless signal issues, even down to in-home devices, it helps us pinpoint exactly where problems originate.

Preseem goes even further by identifying congestion and TCP latency issues across the network while retaining historical data to reveal long-term trends. With these insights, planning capacity upgrades becomes a data-driven process rather than guesswork. It also serves as a one-stop solution for traffic management, simplifying operations and improving overall efficiency.

The amount of detailed metrics available is staggering. TCP Retransmit Percentage helps identify when packet loss is causing retransmissions, pointing directly to performance issues. The Oversubscription Ratio on access points instantly flags when too many users are connected to a single AP, helping balance load before it becomes a problem. Busy Hours provide insight into when infrastructure is running at sustained full load, ensuring capacity planning is based on real-world demand.

For fiber networks, Preseem breaks down OLTs at the PON port level, showing subscriber counts, individual usage, and connection quality. This level of granular data makes it easy to diagnose network inefficiencies and ensure every part of the infrastructure is operating at peak performance.

Another powerful feature is the Business Value Score, which helps determine if a customer would benefit from a higher package and whether their connection can support it. It also highlights users who may be affecting others on the network. The RF Score provides instant visibility into customers experiencing persistent issues, helping to identify those at risk of churn before problems escalate.

Beyond its capabilities and competitive pricing, the real advantage of Preseem is the team behind it. Their expertise and support make choosing Preseem an easy decision. Highly recommended.

Steven K.

Senior Manager, Network Operations, WaveDirect

Brett Healy, Customer Success Team Leader at Primo, said Preseem has helped his team with:

Quick Issue Identification: We can quickly spot problems on the fiber network, improving our response time.
Anomaly Detection: The features help us detect anomalies in the status of ONTs, ensuring smoother operations.
Detailed Insights: We get detailed insights into signal strength, online status, firmware, and connection details (OLT/PON).
Everything in One Place: Knowing that it’s all in the same place with a similar workflow to troubleshoot issues! The similarities and workflow are very aligned if you think about them like: OLT = Tower, PON = AP, ONT = CPE.

Brett Healy,
Customer Success Team Leader, Primo

“We’ve been using Preseem for a few years now. The easy-to-use interface has been game-changing for our employees. We’ve been able to train fresh recruits quickly to be effective at finding and troubleshooting any service quality issues on our customers. Not only has Preseem helped us clean up our network and provide a better experience for our subscribers, but Gerrit, Samuel, and the rest of the Preseem team have been invaluable in helping us get the most of Preseem when our team was struggling to connect the data, to making business cases for fixing core components of our network. Definitely a game-changer for us.”

Andrew Monroe,
Operations, Plains Internet

“Having our fiber networks and customer status available in Preseem removes any requirement for separate management portals or services, allowing our customer service representatives to provide the fast, consistent, and seamless experience for both fixed wireless and fiber customers that Primo is known for. The additional metrics provide more in-depth visibility into the overall performance of the networks and services than standard administration tools, and help our teams to identify any faulty services and poor customer experiences proactively.”

Talor Green,
Network Team Leader, Primo

“Preseem is used throughout our entire network. We use it to manage and shape all traffic within our network. The metrics that we derive from Preseem’s interface help us to deeply troubleshoot data throughout issues that our end users may be experiencing. It allows us to rely on actual hard historical and current data. So often it is just so easy to blame the ISP for poor network performance when in reality it is often an internal issue. The data from Preseem allows us to show the end user what is actually happening. It gives them greater confidence in us as a provider.”

Louis Uttaro,
Owner Member/Manager, Oso Internet Solutions

“Preseem is worth every penny. It has helped us troubleshoot customers’ speed complaints. It also has helped make us more revenue by knowing when to upgrade that customer’s plan.”

Kent Urwiller
CEO, Prairie Hills Wireless

“Preseem takes all the guesswork out of traffic shaping, it just works! This is one of the easiest and most hassle-free deployments of a hardware/software platform I’ve come across.”

Mark Petrocchi
CTO, Align Tec

“Our total bandwidth utilization dropped about 15 to 20 per cent and my trouble-call text messages and phone calls have dropped about 80 per cent. Amazing!”

Jeff Taylor
CEO, Falcon Internet

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Solutions

Preseem is Proactive Growth, Customer Support, and Network Operations for ISPs. Find the right solution for you, regardless of the combination of access technologies you operate.

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