The Proactive Growth, Customer Support, and Network Operations Platform for African ISPs
Proactive Network Optimization for African ISPs
From Cape Town to Casablanca, Preseem is powering the next generation of growth, customer support, and network operations for African ISPs.
As connectivity demand explodes across the continent, ISPs need enterprise-grade insights to compete and scale efficiently. Preseem delivers this, with a proactive platform that helps you maximize existing infrastructure investments while preparing for tomorrow’s growth.
ISPs across Africa are expanding their networks to cover vast, underserved areas using blends of vendors, systems, and access technologies, all while navigating unique regional challenges like load-shedding impacts, the complex mix of urban density and rural coverage needs, spectrum efficiency requirements, and resource constraints.
Delivering high-quality broadband experiences at scale requires centralized visibility and a connected data foundation. Preseem’s Proactive Access Network and Subscriber Management Platform is that foundation, providing actionable intelligence from your vendors, access technologies, and subscribers all in one place.
Why African ISPs Choose Preseem
Single Pane of Glass Across All Access Technologies
Unify your fiber, fixed wireless, and hybrid networks into one comprehensive view. Whether you’re managing Cambium, Mikrotik, Ubiquiti, Tarana, or other wireless equipment alongside multiple fibre OLT vendors, Preseem brings everything together.
No more toggling between vendor dashboards or piecing together network health from fragmented data sources.
Built for African ISP Challenges
Load-Shedding Resilience – Quickly identify network impacts during power disruptions and optimize recovery operations with real-time visibility across all access points, OLTs, and subscriber connections.
Infrastructure Maximization – Make the most of your infrastructure investment. Preseem helps you identify underutilized capacity, optimize spectrum efficiency, and extend the life of existing equipment.
Urban-to-Rural Coverage – Whether you’re serving dense urban townships or rural communities, Preseem provides unified visibility across diverse deployment scenarios—from fibre OLTs to fixed wireless APs spanning hundreds of kilometres.
Scale Without Breaking the Bank
Grow your subscriber base and expand coverage without proportional increases in capital expenditure. Preseem’s platform scales with you, enabling your existing team to support thousands more subscribers efficiently, identify capacity before you need costly upgrades, and maximize ROI on current infrastructure investments.
Equipment-Level Diagnostics Beyond Vendor Dashboards
Go deeper than vendor-provided tools. Preseem delivers granular diagnostics at the AP, sector, OLT, and PON port level, correlating equipment performance with subscriber experience. Identify failing radios, overloaded sectors, and degrading fibre connections before they impact service quality.
RF Score for Wireless Networks – Our proprietary RF Score gives you instant visibility into radio link quality for every subscriber. Quickly identify poor signal conditions, interference issues, and subscribers who need CPE repositioning or upgrades, all without a truck roll! See at a glance which connections are optimal and which need attention.
Smart Congestion Management – Know exactly where and when your network experiences congestion. Preseem’s intelligent analytics help you distinguish between capacity constraints and other issues, enabling strategic decisions about sector splits, frequency changes, or capacity upgrades. Manage bandwidth efficiently during peak hours while maintaining quality of service.
ONT/OLT Offline Intelligence – When fibre connections go down, know why immediately. Was it load-shedding in that area? A fibre cut? An OLT failure? Preseem tracks offline reasons and times, giving your support team the tools they need to resolve issues faster and provide a better customer experience.
Proactive vs Reactive Network Management
Stop firefighting and start preventing. Preseem shifts you from reactive troubleshooting to proactive optimization. Identify issues in their early stages, receive intelligent alerts about degrading performance, and resolve problems before subscribers notice—or complain. Customer retention is critical, and being proactive is your competitive advantage.
Elevated Subscriber Experience in Competitive Markets
In markets where customers have choices, subscriber experience is everything. Preseem provides real-time visibility into every subscriber’s experience, enabling you to deliver on your service promises, quickly resolve issues with data-backed evidence, and identify upsell opportunities. Turn support interactions from cost centres into revenue opportunities.
Real Results from African ISPs
Elevated Subscriber Experience in Competitive Markets
Herotel is the largest fixed wireless internet service provider and third-largest fibre network operator in South Africa, connecting more than 235,000 customers to the internet efficiently. As South Africa’s connectivity demands surge, Herotel turned to the Preseem Platform to unify their systems, proactively spot issues with APs and OLTs, and scale their support team’s effectiveness.
The Challenge: Operating across South Africa’s diverse geography with multiple access technologies, Herotel’s teams were drowning in vendor dashboards and reactive troubleshooting. They lacked unified visibility into network health and subscriber experience.
The Solution: Preseem’s single pane of glass brought together their wireless and fibre infrastructure, enabling proactive identification of issues before they impacted subscribers.
The Results:
- Reduction in troubleshooting time for support teams
- Proactive issue identification across access points and OLTs
- Data-driven evidence for subscriber interactions
- Unified visibility replacing fragmented vendor dashboards
In Their Words:
“Before Preseem, we didn’t know what our network looked like. Our teams were reacting to issues and spending an enormous amount of time troubleshooting. Preseem puts everything in one place, enabling us to proactively identify issues, which has been a huge savings on time and resources for our support teams.”
— Werner van Rooyen, Network Systems Engineer, Herotel
“The fact that I can see in the previous day if a whole OLT dropped. I had a client who complained that the whole town is dropping, and with Preseem, I can pick it up. With wireless, it can show up to a whole month of the client’s daily usage to see if they utilized the line, where we can show the proof as to why the line was slow on previous days. I love the fact that it keeps all of the information.”
— Jeney Barnard, Tier 1 Support Agent, Herotel
How Do African ISPs Compare Globally?
Curious where your network performance stands compared to ISPs worldwide? Preseem’s annual ISP Network Report provides unprecedented insights into global ISP performance across key metrics—uptime, speed consistency, subscriber satisfaction, and operational efficiency.
See how ISPs worldwide are performing with network performance benchmarks, technology-specific insights (fibre vs. fixed wireless), and operational efficiency comparisons.
Take a Tour of Preseem
Take one of our self-guided tours of Preseem to see for yourself how our platform helps teams at fixed wireless or fibre ISPs proactively identify issues and opportunities while improving efficiency and operations.
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