Preseem for Fiber Networks

Proactively maximize operational efficiency, troubleshoot issues faster, reduce support costs, and improve subscriber quality of experience (QoE), all from a single pane of glass.

Unique Capabilities for Fiber Providers

Starting with Preseem, your support and network operations teams will be able to easily identify the OLT and PON ports to which a subscriber is connected, and see which PONs are operating near their capacity or delivering a poor experience. Without switching between vendor tools, support staff will be able to troubleshoot network problems more efficiently, while KPIs such as light levels of the OLT-ONT link reduce the time spent isolating the root cause of an issue.

See When and Why Your ONTs are Offline

Preseem provides the exact reason and time for ONT outages across Calix, BDCOM, Ubiquiti and Adtran, so you can a) resolve issues faster by immediately understanding the root cause of an outage, b) provide better customer experiences with instant access to accurate information, and c) work more efficiently without logging into multiple vendor platforms.

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Screenshot of Preseem's CPE Radio Metrics

Be More Efficient

View network and subscriber information and metrics seamlessly across all access technologies and vendors, and quickly determine if quality of experience (QoE) issues are in the network or the subscriber’s home.

Your network operations team will also be able to reduce churn risk and decrease support calls by finding problem areas in the network before subscribers submit a ticket.

Save on Training and Support

With Preseem, you can see all of your subscribers and equipment across access technologies and vendors. Not having to log into separate vendor systems means you save time and money on training, while making life easier for your staff and improving efficiency.

Also, having a single view of OLTs, ONTs, and PONs across your network saves time for the support team so they can help the customer faster without the need to jump between tools.

Screenshot of Preseem showing lower latency

How Herotel Slashed Support Costs with Preseem

With 200,000 subscribers, 100 support agents, and multiple vendor systems, support staff at Herotel faced months of onboarding and lengthy ticket resolution times. Find out how one of South Africa’s largest fiber providers has slashed support staff training time by more than 50%, and reduced average time spent on tickets by 30-80% with Preseem.

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Increase Deployment Agility

With Preseem’s network and subscriber topology discovery, and pre-built vendor integrations, you gain the flexibility to add new vendors and models to the network without costly and time-consuming integration or testing projects.

This approach saves money by allowing you to use the best OLT for the job and increases your negotiating power with vendors. Additionally, you avoid the need to retrain your support team or change day-to-day network operations when introducing new equipment vendors.

Take a Fiber Product Tour!

See how Preseem helps fiber ISPs improve network operations with our step-by-step product tour that outlines how to proactively spot capacity and subscriber experience issues on your network.

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What Our Customers Say

For fiber networks, Preseem breaks down OLTs at the PON port level, showing subscriber counts, individual usage, and connection quality. This level of granular data makes it easy to diagnose network inefficiencies and ensure every part of the infrastructure is operating at peak performance.

Steven K.

Senior Manager, Network Operations, WaveDirect

The metrics that we derive from Preseem’s interface help us to deeply troubleshoot data throughput issues that our end users may be experiencing. It allows us to rely on actual hard historical and current data. So often it is just so easy to blame the ISP for poor network performance when in reality it is often an internal issue. The data from Preseem allows us to show the end user what is actually happening.

Louis Uttaro

Co-Owner, Oso Internet Solutions

Having our fiber networks and customer status available in Preseem removes any requirement for separate management portals or services, allowing our customer service representatives to provide the fast, consistent, and seamless experience for both fixed wireless and fiber customers that Primo is known for. The additional metrics provide more in-depth visibility into the overall performance of the networks and services than standard administration tools, and help our teams to identify any faulty services and poor customer experiences proactively.

Talor Green

Network Team Leader, Primo

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Solutions

Preseem is Proactive Growth, Customer Support, and Network Operations for ISPs. Find the right solution for you, regardless of the combination of access technologies you operate.

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