Preseem for Fiber Networks

Proactively maximize operational efficiency, troubleshoot issues faster, reduce support costs, and improve subscriber quality of experience (QoE), all from a single pane of glass.

The Challenge

Managing fiber networks effectively involves balancing a unique set of technical challenges. Increasing subscriber demands, network congestion, fluctuating power and light levels, and fiber length all impact signal strength and quality.

Traditional reactive approaches force your teams to guess where network optimizations can be made, leading to inefficiencies, frustrated subscribers, and increased churn rates.

The Proactive Solution

Preseem is Proactive Growth, Customer Support, and Network Operations for Regional ISPs. With Preseem, fiber providers get centralized, actionable intelligence across all of their access technologies – from PONs to OLTs to ONTs – vendors, and B/OSS systems.

With this insight, you’ll take action to prevent churn, drive growth, reduce support calls, and increase operational efficiency across your fiber network.

Unique Capabilities for Fiber Providers

Starting with Preseem, your support and network operations teams will be able to easily identify the OLT and PON ports to which a subscriber is connected, and see which PONs are operating near their capacity or delivering a poor experience. Without switching between vendor tools, support staff will be able to troubleshoot network problems more efficiently, while KPIs such as light levels of the OLT-ONT link reduce the time spent isolating the root cause of an issue.

Screenshot of Preseem's CPE Radio Metrics

Be More Efficient

View network and subscriber information and metrics seamlessly across all access technologies and vendors, and quickly determine if quality of experience (QoE) issues are in the network or the subscriber’s home.

Your network operations team will also be able to reduce churn risk and decrease support calls by finding problem areas in the network before subscribers submit a ticket.

Save on Training and Support

With Preseem, you can see all of your subscribers and equipment across access technologies and vendors. Not having to log into separate vendor systems means you save time and money on training, while making life easier for your staff and improving efficiency.

Also, having a single view of OLTs, ONTs, and PONs across your network saves time for the support team so they can help the customer faster without the need to jump between tools.

Screenshot of Preseem showing lower latency

Increase Deployment Agility

With Preseem’s automatic fiber network and subscriber topology discovery, and comprehensive pre-built vendor integrations, you gain the flexibility to add new vendors and models to the network without costly and time-consuming integration or testing projects.

This approach saves money by allowing you to use the best OLT for the job and increases your negotiating power with vendors. Additionally, you avoid the need to retrain your support team or change day-to-day network operations when introducing new equipment vendors.

Get Started Today

Take an interactive product tour, watch the Preseem overview, or get in touch to put Preseem’s Proactive approach to work for your network today.

Book a Demo

Learn More About Preseem

Solutions

Preseem is Proactive Growth, Customer Support, and Network Operations for ISPs. Find the right solution for you, regardless of the combination of access technologies you operate.

See Which Access Technologies We Support ›

Features

Find out how Preseem helps you increase revenue, empower your staff, lower support costs, and reduce churn while maximizing your subscriber QoE.

View Preseem's Powerful Features ›

What Our Customers are Saying

“The metrics that we derive from Preseem’s interface help us to deeply troubleshoot data throughput issues that our end users may be experiencing. It allows us to rely on actual hard historical and current data. So often it is just so easy to blame the ISP for poor network performance when in reality it is often an internal issue. The data from Preseem allows us to show the end user what is actually happening.”

Louis Uttaro
Co-owner, Oso Internet Solutions, New Mexico; A fixed wireless/fiber hybrid network.

Brett Healy, Customer Success Team Leader at Primo, said Preseem has helped his team with:

• Quick Issue Identification: We can quickly spot problems on the fiber network, improving our response time.
• Anomaly Detection: The features help us detect anomalies in the status of ONTs, ensuring smoother operations.
• Detailed Insights: We get detailed insights into signal strength, online status, firmware, and connection details (OLT/PON).
• Knowing that it’s all in the same place with a similar workflow to troubleshoot issues! The similarities and workflow are very aligned if you think about them like:

OLT = Tower
PON = AP
ONT = CPE

Brett Healy,
Customer Success Team Leader, Primo

“Having our fiber networks and customer status available in Preseem removes any requirement for separate management portals or services, allowing our customer service representatives to provide the fast, consistent, and seamless experience for both fixed wireless and fiber customers that Primo is known for. The additional metrics provide more in-depth visibility into the overall performance of the networks and services than standard administration tools, and help our teams to identify any faulty services and poor customer experiences proactively.“