Who We Serve

We’ve designed Preseem to be used by staff from many different roles, from business owners to support teams.

ISP Owners & Management Teams

Preseem empowers ISP owners to fix network issues and expand network performance while reducing costs.

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Support Teams

Preseem helps with quick support call resolution, leading to happier customers and increased profitability.

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Network Managers

Preseem enables prompt network troubleshooting and proactive performance improvements.

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ISP Owners & Management Teams

Find and fix QoE issues, leading to reduced support costs, improved network performance, and increased revenue.

Increase Revenue

Preseem has assisted ISP owners in reducing subscriber churn by 20-30%, leading to revenue growth. Plus, Preseem helps to identify opportunities to upsell additional products and services.

Reduce Support Costs

Preseem allows ISP owners to proactively find and fix QoE issues, ensuring a great subscriber experience. Preseem’s traffic shaping has reduced ‘Internet-feels-slow’ support calls by up to 80%!

Targeted Network Investment

Our access point (AP) insights help ISPs get accurate data for upgrade decisions. AP-level bandwidth management can also result in better performance from older and congested APs.

“Guided by Preseem, we have made many improvements to our network. I believe these improvements and Preseem’s optimization are the major reasons for our customer churn significantly decreasing.”

Joe Falaschi
CEO, E-vergent Wireless

Support Teams

Uncover QoE issues, get faster support resolution, and receive fewer complaints about slow internet.

View Subscriber Traffic in Real-Time

Preseem provides a real-time view of each subscriber’s traffic on your network, allowing support teams to quickly validate and investigate subscriber quality of experience issues.

Identify the Root Cause

Preseem summarizes the subscriber experience along with the access point (AP) and tower that the subscriber is attached to, enabling support teams to easily determine if problems are localized or part of a larger network problem.

Reduce Slow Internet Complaints

Preseem maintains a high QoE for subscribers by ensuring that that interactive applications continue to work even when bulk applications, such as streaming, are active.

“‘My internet is slow’ calls have all but ceased”

Joe Portman
President, Alamo Broadband

Network Managers

Solve network issues, monitor performance, and discover proactive network improvements.

Fix Network Issues

Preseem helps ISP network managers identify and troubleshoot typical network issues, such as congestion, reduced capacity due to interference, poor signal strength to the end user, backhaul and transit congestion, high latency, and more.

Monitor Your Network Performance

Preseem provides an in-depth view of towers, access points (APs), and subscribers, allowing managers to view both real-time network information and historical trends in network performance.

Discover Proactive Network Improvements

Preseem’s AP insights enable managers to access accurate data for timely upgrade decisions by showing if their equipment is under-performing or overloaded, and how it compares with similar deployments.

“Preseem has done a great job of providing great insight into our network by presenting quality information regarding subscriber quality of experience. Their staff is outstanding and we greatly appreciate their professional attitude on putting out a quality product and providing excellent customer service!”