“Preseem has been an outstanding addition to our tool kit. It provides real-time, easy-to-find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously, if a customer had a speed/latency complaint, we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now, Preseem gives us what we need for a near instantaneous diagnosis, allowing us to resolve the issue with confidence. Additionally, their support is top notch—shout out to everyone in the support department!”