Maximize Support Team Productivity
View Subscriber Traffic in Real-Time
Preseem provides a real-time view of each subscriber’s traffic on your network, allowing support teams to quickly validate and investigate subscriber quality of experience issues.
Identify the Root Cause
Preseem summarizes the subscriber experience along with the access point (AP) and tower that the subscriber is attached to, enabling support teams to easily determine if problems are localized or part of a larger network problem.
Reduce Slow Internet Complaints
Preseem maintains a high QoE for subscribers by ensuring that that interactive applications continue to work even when bulk applications, such as streaming, are active.
Preseem at a Glance
Preseem's Subscriber Summary
Enables quick support resolution by showcasing subscriber information such as achieved rates and usage summaries.
Preseem's Metrics Explorer
Allows support teams to discover whether a problem is network or subscriber-related by comparing the QoE characteristics of the tower, AP, and subscriber.
WISPs Get Real Results with Preseem
E-Vergent Reduces Churn by 28% and Adds $27,000 in Revenue in Just 6 Months
Learn how Preseem’s QoE platform helped E-vergent, a WISP based out of Mt. Pleasant, Wisconsin, reduce their subscriber churn and increase revenue.
Grizzly Broadband’s Customer Support Call Volume Drops by More Than 25%
See how Grizzly Broadband, a hybrid ISP from Montana, experienced a dramatic drop in support calls by replacing traditional traffic shaping with Preseem.
Taylor Communications Virtually Eliminates Slow Speed Complaints
Learn how this New Zealand-based WISP virtually eliminated slow speed calls from customers maxing their plan speeds after deploying Preseem.