How WISPs use Preseem to improve subscriber QoE and grow their business
How can Preseem help WISP businesses like yours deliver better QoE to your subscribers leading to lower subscriber churn, reduced support costs and improved network performance and profitability? These success stories from Preseem customers highlight some details.
Preseem Helps New Zealand-Based WISP Find New Sources of Revenue & Reduce “Slow Internet” Complaints and Customer Churn
My Experience with Preseem – A Case Study by Jason Pond, CEO, Grizzly Broadband
Jason Pond, Co-owner and CEO of Grizzly Broadband shares his experience of using Preseem’s QoE platform for his WISP business – Cybernet1. Jason has extensive experience in the WISP industry and shares how he found Preseem after searching for and interacting with other DPI-based QoS solutions. He shares how prior to Preseem’s QoE optimized shaping, they were experiencing an average of 384 support calls per week. After Preseem replaced his traditional shaping tools, the support call volume dropped to an average of 288 per week. Jason further shares details and images of his day to day use of Preseem’s QoE monitoring features to troubleshoot customer issues and proactively improve his network. Jason highlights the impact Preseem has had on his business as well, especially, on how they’re seeing fewer cancellations where customers change providers. Overall, Jason believes in the importance of measuring and optimizing subscriber QoE in today’s competitive landscape and believes Preseem to be a right step in that direction.
“Preseem helped us reduce our weekly support calls by over 25%.”
E-vergent Wireless Reduces Churn by 28% and Adds $27,000 in Revenue in Just Six Months After Deploying Preseem
E-vergent Wireless serves over 3000 customers in SE Wisconsin and NE Illinois. In 2016 & early 2017, despite aggressively adding customers, the Wireless Internet Service Provider (WISP) found themselves in a situation where the business was no longer growing due to customer loss – churn. Around this time E-vergent learned about Preseem and became one of the earliest Preseem customers. The combination of Preseem’s ability to identify parts of the network that required upgrades and Preseem’s QoE optimized plan enforcement has resulted in a 28% drop in churn which translated into retaining $27,000 in revenue and 63 customers (297 service months) in the last 6 months. Predicting into the future, the lower churn rate means retaining $114,000 in revenue and 126 customers (1259 service months) over a 1 year period. Most importantly, E-vergent is now growing again.
“Guided by Preseem, we have made many improvements to our network. I believe these improvements and Preseem’s optimization are the major reasons for our customer churn significantly decreasing.”
Preseem & Azotel API Integration Helps Minnesota WiFi Measure & Optimize QoE, Easily & Effectively
Minnesota WiFi is a fast-growing internet provider based out of Kasson, MN. MN WiFi was looking for a QoS/QoE solution to manage congested access points and deal with subscriber complaints proactively. Darin Steffl, Owner/operator at Minnesota WiFi considered delivering consistent speeds to his customers a business priority and wanted a solution that integrated with his billing & OSS platform, SIMPLer from Azotel. Minnesota WiFi deployed Preseem’s QoE platform and leverages its API integration with Azotel’s SIMPLer platform. Using granular insights from Preseem, the ISP fixes QoE issues across towers, sectors and individual subscribers on a daily basis. They also leverage Preseem’s QoE optimized shaping to deliver a better subscriber experience and enjoy fewer support calls & happier customers. A significant benefit of the Preseem-Azotel API integration that the provider considers important is the ability to change a customer’s plan speed in Azotel and see it take effect automatically in Preseem. Further, when a customer is suspended for non-payment, Preseem blocks their access automatically. This eliminated all the manual work and mistakes associated with updating plan rates and disconnecting service.
“Preseem’s integration with Azotel for speed plans implementation and disconnecting non-pay customers has saved us tons of time and money!”
Fast-growing WISP from Elmendorf, TX Uses Preseem to Fix “Slow-internet” Calls
Alamo Broadband, a fast-growing WISP in Elmendorf, TX uses Preseem to find and fix Bufferbloat issues caused by congested access points and plan enforcement solutions based on simple queues. While Preseem’s detailed QoE metrics and graphical wireless summary helped Alamo fix congestion related issues, advanced Active Queue Management (AQM) techniques replaced Mikrotik based plan enforcement to improve subscriber QoE. After implementing Preseem and making recommended network changes, Alamo experienced a dramatic fall in support calls related to slow internet as well as saved money on external after-hours support. Alamo also removed bursting component from its plans and now offers consistent higher plan speeds and more throughput to all customers using Preseem.
“My-internet-is-slow calls have all but ceased.”