Subscriber Summary

Preseem’s Subscriber Summary offers L1 support staff an at-a-glance view of subscribers’ Quality of Experience (QoE). This reduces support costs through efficient troubleshooting.

Get Accurate Subscriber Information In Real-Time

Quickly glance subscriber metrics such as achieved rates, daily and monthly usage summaries, and subscriber information.

Achieved Rates: View peak download and upload rates to confirm that your network is delivering the expected bandwidth for the subscriber.

Usage Summaries: Gather insights into subscribers’ behavior using Preseem’s daily and monthly usage summaries.

Subscriber Information: Get information on the sector and tower each subscriber is connected to, and much more.

 

Preseem's Subscriber Summary

Effectively Troubleshoot or Escalate Complaints

Quickly discover if a problem is network or subscriber-related with access to direct comparisons of the QoE characteristics of the tower, access point, and subscriber.

Enable your support staff to determine whether they should pursue troubleshooting a customer-specific issue, or hand over the wider network concerns to the network management team.

“Preseem has been an outstanding addition to our tool kit. It provides real-time, easy-to-find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously, if a customer had a speed/latency complaint, we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now, Preseem gives us what we need for a near instantaneous diagnosis, allowing us to resolve the issue with confidence. Additionally, their support is top notch—shout out to everyone in the support department!”

Shawn Tarlo, Technical Support Lead, E-vergent Wireless

Preseem Location Pin Franksville, Wisconsin

Preseem + Sonar SoftwareAPI Screenshot