Preseem’s subscriber summary provides your L1 support staff an at-a-glance view of a subscriber’s Quality of Experience. This aids effective troubleshooting and reduces support costs.
Important Subscriber Metrics. At-a-Glance.
“Preseem has been an outstanding addition to our tool kit. It is real time easy to find data regarding each one of our subscribers. It has helped us resolve customer support requests faster and more accurately. Previously if a customer had a speed/latency complaint we relied on NMS graphs which polled devices at large intervals and really did not provide an accurate picture of what was happening. Now Preseem gives us what we need to near instantaneously diagnose and resolve the issue with confidence. Additionally their support is top notch, shout out to everyone in the support department!”
Technical Support Lead, E-Vergent Wireless